Customer Dialogue Specialist EFZ

With Zug full of energy into the future - together with you.
We have been part of the Zug region for over 130 years - and full of energy for what is to come. We do not know stagnation. There is dynamism in us: with exciting projects in energy, water and telecommunications - for today and future generations. At the same time, we remain a reliable partner. With us, you work in an environment that values quality, progress and team spirit.
This mix of tradition and new beginnings makes WWZ special. Our jobs offer room for development and the chance to actively shape the future of the region. Sounds like you? Then join us.

Your apprenticeship at WWZ

As a Customer Dialogue Specialist EFZ, you are the first point of contact for our customers. You advise, inform and support them with their concerns - personally, by phone and via digital channels. In doing so, you ensure that our customers are competently, friendly and solution-oriented looked after.

During your training, you will get to know the diverse tasks in customer dialogue. You work with modern digital tools, handle various customer enquiries and gain exciting insights into WWZ's products and services. You will be personally and professionally supported and develop step by step into an independent specialist.

What to expect

• Customer contact with variety: You advise customers personally, by phone and digitally and find suitable solutions for their concerns together with them.
• Communication at the centre: You answer questions, process enquiries and learn to communicate professionally, friendly and solution-oriented even in demanding situations.
• Getting to know products and services: You gain exciting insights into the areas of energy, water and telecom and develop a broad understanding of our offerings.
• Using digital channels: You work with modern systems and digital communication channels and learn to handle customer concerns efficiently and reliably.
• Taking responsibility: You increasingly take on tasks independently, handle customer concerns and actively contribute to the team.

What you bring

• You are a reliable, open and sociable personality and enjoy dealing with people.
• You like to communicate and can express yourself well orally and in writing.
• You listen attentively, ask questions and enjoy finding solutions for different concerns.
• You enjoy working with computers, digital media and modern communication tools.
• You are patient, service-oriented and keep an overview even in hectic situations.
• You have a quick grasp, are curious and eager to learn.
• You enjoy working in a team and take responsibility for your tasks.

Your training

• A versatile and varied training in a modern company.
• Personal support from our vocational and practical trainers.
• Exciting insights into the world of customer dialogue and the various business areas of WWZ.
• A modern working environment and a committed team.
• The opportunity to take on responsibility early and contribute your own ideas.
• A training in which you can specifically develop your communication and consulting skills.

Your training

• A versatile and varied training in a modern company.
• Personal support from our vocational and practical trainers.
• Exciting projects around media, communication and digital content.
• A modern working environment and a committed team.
• The opportunity to take on responsibility early and contribute your own ideas.

What we offer you

• A trusting environment at a Zug company with purpose, stability and a spirit of new beginnings.
• Lots of scope for creativity in a dynamic market with short paths from idea to implementation.
• Flexible working time models and home office - for a balance between job and private life.
• Making a good career move: targeted promotion of your professional and personal development.
• Growing together: a collegial team that shares knowledge and lives collaboration.
• For Zug. For you.: 6 weeks holiday, a paid public transport subscription, a mobile subscription and a laptop for vocational school. In addition, there are other attractive benefits such as a contribution to health insurance premiums, free school materials and affordable lunch.