Unit Secretary in the Emergency Department (12772-AD-225-2025)

About the job

Administration

Unit Secretary in the Emergency Department

We are looking for a Unit Secretary in the Emergency Department at 80% starting December 1, 2025, to participate in the operation of the service desks and the activity of the medical secretariat.

Context

The Lausanne University Hospital (CHUV) is one of the 5 Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, CHUV plays a leading role in medical care, medical research, and education.

The Emergency Department ensures reception, triage, orientation, and provides emergency and resuscitation care for adult and pediatric patients. As a reference hospital for the canton and its neighboring area, its mission also includes medical, surgical, psychiatric, and/or medico-social evaluation of patients for immediate treatment and secondary orientation (towards CHUV services, other care structures, or home).

Mission

• You ensure the operation of the desks within the emergency department
• You welcome, inform, and guide relatives, visitors, and other users
• You guarantee telephone availability and respond to requests from attending physicians, patients, and users
• You collaborate with medical and nursing staff by providing administrative support, notably in collecting information, files, and examination results for patients
• You contribute to the management of medical records: preparation, sorting, scanning, and transmission
• You actively participate in the tasks of the medical secretariat
• You process, correct, and send FAXMED consultation reports using SOARIAN and MEDEX software
• You work variable hours within the following time slots: Monday to Friday from 8:00 a.m. to 8:00 p.m. and from 2:30 p.m. to 11:00 p.m., as well as some weekends and public holidays from 8:00 a.m. to 8:00 p.m.

Profile

• You hold a Federal VET Diploma as a commercial employee, a medical secretary diploma, or an equivalent qualification, and you have initial experience in the medical field;
• You have perfect command of French, both spoken and written, as well as medical terminology
• You have excellent proficiency in office tools; knowledge of institutional tools is an asset;
• You demonstrate listening skills, empathy, and are ready to handle difficult, painful, or stressful situations while maintaining the necessary perspective;
• You possess good analytical and synthesis skills, as well as a keen sense of organization and priority management;
• You are a rigorous, flexible, and diplomatic person, showing a spirit of mutual aid and collaboration;
• Your interpersonal skills allow you to adapt your communication to the context while preserving the required discretion and confidentiality.

We offer

Becoming a collaborator at the Lausanne University Hospital means benefiting from:

• Top-level social benefits, 20 days of paternity leave, and 4 months of maternity leave (with the possibility of an additional month of breastfeeding leave)
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods for people relocating to Switzerland from abroad
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Nathalie Bovay, HR Advisor, at 079 556 88 65.

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and do everything possible to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We kindly ask placement agencies to note that applications submitted directly on our recruitment platform by them are not accepted and cannot be invoiced. Thank you for your understanding.