Customer Advisor (a)

About the job

Customer Advisor (a)

Workload

80-100%

Workplace

Bern-Bundesplatz

How you inspire

• You are the contact person for your customers, mainly domiciled abroad, committed and responsible, especially in telephone and written contact
• You are responsible for managing and developing your own customer portfolio. This includes the continuous analysis and optimisation of existing processes as well as the identification and implementation of improvement opportunities
• You ensure strict compliance with all internal and external compliance and cross-border guidelines
• You work side by side with your team members, other specialists and support your BEKB colleagues with your know-how
• You are well established and ready to continuously expand your network

What you bring

• You have several years of professional experience in banking, ideally with proven experience in cross-border business, financing and asset management
• Supporting demanding customers is nothing new to you and brings you great joy
• You have a high customer and service orientation and implementation strength, you conduct compliance checks independently, precisely and with the necessary assertiveness
• With enthusiasm, you actively maintain contact with our customers, stakeholders and financial coaches
• You master the German language confidently in spoken and written form, and have very good language skills preferably also in French/English

We are committed to you!

• Promotion of your individual development needs, both in terms of time and finances
• Flexible working arrangements (part-time, job sharing, home office, annual working hours)
• Between 27 – 30 days of holiday per year
• Sustainable remuneration: no individual bonuses, but profit sharing for all employees
• How we interact: informal culture - open – personal – team-oriented

Your BEKB

For pioneers, bridge builders and future shapers: The BEKB Group has a lot to offer you as an employer – far more than banking. In the Bern/Solothurn region, we advise and support private and corporate customers with innovative financial services. The needs of our customers are always the focus of our daily work. With our IT subsidiary aity AG, we create the right technical conditions for this.

The well-being of our employees is close to our hearts. We promote young as well as experienced talents in their development, advocate for individual and flexible working arrangements and pave the way for our employees for training and career opportunities . Our open and positive corporate culture is at the forefront. Trust, commitment and sustainability are firmly anchored with us; diversity , collaboration and humour are part of our DNA.

Your future leader

Your manager looks forward to providing you with information about your future position, such as your tasks and your team:

Thomas Wyss
Head of Competence Management Ecosystems

031 666 11 15

thomas.wyss@bekb.ch

linkedin.com/in/thomas-wyss-2b304a1a4

Your contact person from HR

We are happy to answer your questions about the application process, your future employment conditions and the BEKB culture:

Rachel Picci
HR Business Partner

031 666 10 15

https://www.linkedin.com/in/rachel-messerli-596a74119/