Domicil Bern AG
Bern
Head of Customer and Family Support / Member of the Executive Board 80-100%
- 05 September 2026
- 80 – 100%
- Permanent position
- German (Fluent)
About the job
Domicil offers stationary services in care and support for senior women and men. With more than 20 locations and around 1,600 employees, Domicil is the number 1 in long-term care in the canton of Bern. Under the umbrella of Concara, we work together with Spitex Bern for integrated all-round care.The Bern West living area includes the five locations Domicil Hausmatte, Domicil Schwabgut, Domicil Dementia Competence Centre Bethlehemacker, Domicil Baumgarten as well as the Fellergut retirement home.
Whether large or small operation, various living arrangements or specialised dementia services: the Bern West living area offers you an exciting working environment according to your preferences and needs as well as diverse opportunities for personal and professional development. Tell us your preferred location!
Head of Customer and Family Support / Member of the Executive Board 80-100%
Your tasks
- Overall responsibility for customer and family support in the Bern West living area with 5 locations and leadership of 4 employees
- Consultation and support of interested parties, customers, relatives, social services and referrers regarding our diverse range of services (living with and without services, comprehensive care, specialised dementia care as well as day care)
- Coordination of the entire admission process along the customer journey – from registration through admission to discharge
- Conducting tours and consultation meetings for customers and relatives in the living area
- Competent support with questions about financing, social insurance and administrative procedures
- Promotion of cross-departmental and interdisciplinary collaboration
- Participation in the Bern West management, strategic and operational projects as well as active shaping of change processes
Your profile
- Higher education in social work, nursing, case management or comparable qualification
- Leadership experience
- High communicative and empathetic skills
- Experience in advising older people and their relatives
- Sound knowledge of the health and social sector, especially in long-term care
- Organisational and coordination talent
- Strategic and business management thinking and acting
- Confident handling of digital systems
- Team spirit and flexibility
Your benefits
- Financial and/or time support for internal and external training and further education
- 5 weeks holiday, from age 45 6 weeks, from age 55 7 weeks
- Versatile and demanding activity in an exciting and dynamic environment
- Independent action in a motivated and supportive working climate
- Many opportunities for shaping in a meaningful working environment
Your workplace
Kornweg 17, 3027 Bern
Dorfstrasse 1, 3032 Hinterkappelen
Normannenstrasse 1, 3018 Bern
Start of work
From 01.12.2026
Choose an excellent employer
Do you have questions?
Stefan Staub, Managing Director, will be happy to provide information at Tel. 031 997 67 67, or by email: stefan.staub@domicilbern.ch
