Customer Retention Manager (m/f/d) 50% Job in Rapperswil, St. Gallen, CH

Every day we work hard to make small business owners more successful. Sounds ambitious? It is. That's why we need your help.

We represent the philosophy that every company should be able to afford high-quality and efficient software solutions. That is why bexio is today the leading provider of web-based business software for small businesses.

We are still on an expansion course and count over 90,000 customers, over 7,000 fiduciary partners, and more than 150 employees. To continue growing, we need strong support!

Customer Retention Manager (m/f/d) 50%

What to expect from us:

• You monitor usage, feedback, and cancellation signals to identify at-risk customers early. You also interpret key KPIs to derive actions that prevent cancellations, secure renewals, and close usage gaps.
• You have direct contact with customers who are cancelling or dissatisfied to clarify complaints and find a solution together.
• To reduce cancellations, you take targeted measures. These include coaching, webinars, process optimizations, and function training.
• You reduce inactive and suspended accounts by proactively approaching customers and identifying usage obstacles.
• Collaboration with the departments of Support, Product, Marketing, and Customer Success helps you make systematic problems visible and drive improvements.
• With your interconnected thinking, you also support upselling and cross-selling when measures or add-ons create clear customer benefits.

What we expect from you:

• You have completed commercial basic training or a comparable education; business administration further training is an advantage.
• You also bring 2–5 years of professional experience in customer service, sales, or a similar role (e.g., software, telecommunications, customer/retention specialist).
• Your communicative, assertive, and solution-oriented personality distinguishes you, and you convince with high initiative and good numerical understanding.
• A structured, independent, and at the same time team-oriented working style also belongs to your daily work.
• Your mother tongue is French (or similar level) and you have very good English skills. German or Italian are a plus.

What you can expect from us:

• Work smart: Flexible working hours are the order of the day with us. In addition, you choose the ideal workplace for your tasks whenever your work allows it.
• Fair salary: You do good work, we provide appropriate pay.
• You are important - The heart of our company is the employees. That is why we treat each other respectfully and straightforwardly. In addition, we give you the freedom to develop personally in a positive working environment.
• Team first: A good team delivers even better work. That is why we regularly organize employee events to strengthen cohesion.
• Healthy employees: We are well when you are well. Therefore, we promote a balanced work-life balance with sports and relaxation offers.
• More than necessary: bexio covers the larger premium share of the pension fund for you. In addition, we offer an individual choice program tailored to you and your life.
• You can benefit from favorable mobile subscription conditions.

What else you should know about us:

We are a young dynamic company that works together as a team to make a great product even better. You are right with us if you want to work with us in a lively scale-up atmosphere on this ideology and love the web and its possibilities. With us, there is room to develop personally and professionally in a positive working environment and to give your ideas the necessary freedom.

Sounds good? Then apply directly online via the following link. For the sake of the environment, please refrain from paper applications – a digital form is sufficient.

We look forward to hearing from you!