Kanton Zürich
Zürich
14 hours ago
Supervisor / Attendant Lodge - Career Changers Welcome 80 - 100%
- 17 February 2026
- 80 – 100%
- Zürich
Job summary
Join the team at Zürich West Prison, a key spot for visitors. Enjoy a supportive work environment with great benefits.
Tasks
- Oversee visitor access and ensure security protocols are followed.
- Act as the first contact for visitors, families, and professionals.
- Manage administrative tasks related to the lodge operations.
Skills
- Must be 25+, have a vocational diploma, and no criminal record.
- Strong communication skills and a calm demeanor in stressful situations.
- Proficient in MS Office with a willingness to work shifts.
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About the job
Supervisor / Attendant Lodge - Career Changers Welcome 80 - 100%The lodge at Zurich West Prison is the central contact point for external stakeholders and an important part of daily operations. With your professional and friendly demeanor, you contribute significantly to a positive and safe environment. To strengthen our team, we are filling a temporary and a permanent position as Supervisor / Attendant – Lodge.
In this meaningful role at Zurich West Prison, you ensure a professional, efficient, and secure visitor management. As the first point of contact for visitors, relatives, lawyers, and external professionals, you represent the institution externally. With your friendly, confident, and service-oriented manner, you contribute significantly to a professional overall impression. The lodge is a place where coordination, overview, and service come together daily.
Do you keep an overview when others lose their heads? Are structured processes, planning, and precision your strengths? Then we look forward to getting to know you!
At GZW, we operate 24/7, 365 days a year. In the lodge, you ensure that everyday life in the prison runs in a structured and safe manner.
Your tasks
- You monitor and control access as well as security-relevant processes
- As the first point of contact, you welcome visitors and external professionals
- You are responsible for the telephone switchboard, coordinating incoming concerns efficiently and solution-oriented
- In close cooperation with internal services, you ensure smooth operations
- Administrative tasks related to lodge operations are also part of your daily routine
- Direct contact with inmates is limited to a minimum. Occasionally, you accompany inmates, e.g., during transfers from the module to the visiting rooms. Even in these situations, you ensure strict compliance with security regulations
- You conduct conversations with upset or emotionally burdened persons calmly and professionally
- In security-critical moments, you act calmly and decisively
- Even under time pressure or in unclear situations, you remain structured and clear
What you bring
- You are at least 25 years old, have a vocational qualification (EFZ or journeyman's certificate), and have no entries in the criminal or debt register
- Ideally, you have experience in security, care, or service-related environments
- High psychological resilience, sense of responsibility, and assertiveness are natural for you
- A calm, factual, and composed demeanor as well as empathy in demanding situations
- Clear communication, a confident attitude, and appropriate persistence
- You have very good German language skills, both spoken and written
- Proficiency in MS Office and a general IT affinity are among your strengths
- You are willing to work shifts, including early, late, and weekend shifts
What you gain
- Zurich West Prison is centrally located next to Hardbrücke, giving you excellent public transport connections
- You can expect a well-thought-out introduction and a large range of part-time training and further education in theory and practice
- A lunch check card and an excellent staff restaurant
- 24/7 access to the PJZ fitness area enables you to achieve the perfect work-life balance
- We offer you a fair, secure, and all-around good employment package
- You work meaningfully in a socially relevant environment
How to become part of us – five steps to employment
1) Application via our online tool
2) Online assessment
3) Virtual introduction with the line manager and
4) Personal meeting and trial day at GZW
5) Final decision
We are committed to unbiased application processes and therefore ask you to refrain from including a motivation letter, photo, and marital status in your application. For this reason, we also use an online assessment early in the process to evaluate applicants as objectively as possible.
Any questions?
Do you have questions about the role? Barbara Morgner, Head of Operations Scheduling, is happy to assist you at Tel. 043 257 30 01.
Questions about the application process can be answered by the Recruitment & Assessment team at Tel. 043 257 43 19.
More information about our recruitment process and employment at JuWe can be found at Working at JuWe | Canton Zurich (zh.ch).
