ICT Service Manager

26 February 2026
100%
Permanent position
Chur

About the job

Together for Graubünden
The only trilingual canton in Switzerland is economically, culturally, and politically diverse. Graubünden, with 7106 km², is the largest canton in Switzerland and offers a high quality of life with 150 valleys, 615 lakes, 140 holiday resorts, and countless sunny days per year. The Cantonal Administration of Graubünden is as versatile as our landscape. Bring your unique skills and help shape the future of the Cantonal Administration of Graubünden together with us.

ICT Service Manager

Office for Informatics | 60-100% | Chur

Are you ready to help shape the digital transformation? As the IT service and competence center of the cantonal administration of Graubünden, we support our departments with a secure basic infrastructure and advanced applications. Together with you, we will advance the digital transformation of the canton of Graubünden.

We as theOffice for Informatics are therefore looking for an ICT Service Manager to start immediately or by arrangement

Your area of responsibility

You advise our departments and support them in selecting suitable ICT services
You analyze incidents, problems, and changes and derive improvement measures
You maintain the ICT service catalog
You work closely with our internal ICT teams and help them introduce new ICT services
You optimize ICT service management processes
You are responsible for license management and further develop it
You create reports, key figures, and other decision-making bases

What we expect from you

Education or training in computer science or several years of experience in a comparable role
Solid practical knowledge of ITIL processes as well as experience with ITSM tools
High customer orientation, a strong quality awareness, and a communicative demeanor
Initiative and good perseverance as well as a structured and solution-oriented way of working as a team player
Good German skills in spoken and written form

We look forward to receiving your online application and to getting to know you.

Do you have questions? Please contact Roman Aebli, Head of ICT Customer Service, at

081 257 30 95 or Heinz Patt, HR Manager, at 081 257 31 70.

We only accept direct applications – inquiries from recruitment agencies will not be considered.

Application deadline: March 19, 2026