Business Analyst - Customer Management (m/f/d) 80-100%

Würth AG supplies craftsmen from all industries with quality products and coordinated system solutions around the workshop, warehouse, and on the go. The versatile range includes over 150,000 items: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety to vehicle equipment and warehouse management. Proven since 1945 and at home in Switzerland since 1962, Würth AG offers tailored solutions with the goal of making everyday life easier for its partners. Würth AG, based in Arlesheim (BL), is a company of the globally active Würth Group.

TasksIn this role, you are part of a dynamic team that forms the interface between operational sales control, strategic customer care, and data-driven analysis. You actively shape the sales strategy and contribute significantly to improving the customer experience and company success.

• As part of the Customer Management team, you develop data-based decision-making foundations to ensure the best possible care for our customers
• You analyze and optimize existing sales areas and support our field sales managers in these areas
• In collaboration with sales management, you develop new, future-oriented approaches and lead projects to implement these approaches
• You are not afraid to carry out operational customer transfers but constantly drive the automation of our processes forward
• You take responsibility for expanding our customer base and develop measures to increase it in the long term

Requirements

• Completed studies in business, business analytics, industrial engineering, or a comparable field
• Excellent written and spoken German skills as well as good French skills
• Strong analytical skills and experience with Excel and ideally Power BI
• Communicative personality with consulting competence and the ability to prepare complex issues clearly and appropriately for the target group
• Experience in project management or participation in strategic and operational projects
• Interest in digitization and automation, combined with a deep understanding of business contexts and customer processes

We offer

• Home office: Up to three days per week
• Work-life balance: 40 hours per week and 5 weeks of vacation so that you really have enough time for your other passions
• Flat hierarchies: Independent, agile work in small teams with strong team spirit and short decision-making paths
• An exciting and challenging activity in a dynamic environment