Team Leader Objections UI 80 - 100 %
Zürich
Key information
- Publication date:02 September 2025
- Workload:80 – 100%
- Place of work:Zürich
Job summary
Join the AFA as Team Leader for Appeals in Unemployment Insurance. Enjoy an engaging work environment with a focus on employee well-being.
Tasks
- Lead and manage the Appeals team effectively and efficiently.
- Ensure compliance with unemployment insurance regulations (AVIG).
- Handle complex appeals and provide expert advice to stakeholders.
Skills
- Higher vocational education in social insurance or equivalent.
- Strong communication skills and proficient in German.
- Excellent MS Office skills and analytical abilities.
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Team Leader Objections UI 80 - 100 %
In the interest of employees and companies, the Office for Labor (AFA) contributes to strengthening the location Zurich. The labor market policy competencies are bundled in the AFA. Around 650 employees work at more than 20 locations. The Unemployment Insurance (UI) department of the AFA ensures uniform enforcement of the federal law on mandatory UI and insolvency compensation at the cantonal level. To strengthen the objections group in the legal service of the Unemployment Insurance area, we are looking for a committed personality as of November 1, 2025, or by arrangement.
Your tasks:
- Personnel, organizational, and professional leadership of the objections team
- Ensuring legally compliant enforcement of unemployment insurance (AVIG)
- Independent handling of demanding objections and complaints
- Responsibility for uniform practice and quality within the UI
- Advising insured persons, RAV, unemployment funds, and other stakeholders
- Active participation in projects, expert committees, and training sessions
- Optimization of internal processes and technical further development
- Exemplifying our leadership principles and shaping our culture
Your profile:
- A higher professional education in social insurance (e.g., with a federal specialist certificate) or an equivalent qualification with further training
- Several years of professional experience in social insurance or administration, ideally with leadership experience
- Strong communication skills and confident German in spoken and written form
- Very good MS Office skills and a flair for economic and legal issues
- Decisiveness, resilience, and the ability to efficiently analyze complex matters
- Appreciative, assertive leadership style with an eye for development potential in the team
We offer:
- Meaningful and interesting work with high personal responsibility
- Attractive employment conditions according to cantonal guidelines
- Modern workplace near Zurich Oerlikon train station
- Possibility of home office
- Well-developed social benefits according to cantonal personnel law
- Contribution to meal costs (lunch check)
Do you appreciate a lively environment and fair conditions? Then we should definitely get to know each other – Mr. Lukas Eggenberger, Head of Legal Service AVIG, phone 043 259 49 69, will be happy to provide you with further information. Our HR Management looks forward to your application. Learn more about us and our employees at www.zh.ch/afa.
