1st Level Supporter 80% (m/f/d)

28 March 2026
80%
Vesenaz

Job summary

Join Manor as a 1st Level Supporter in Vésenaz, a leader in retail. Enjoy a dynamic work environment and great benefits!

Tasks

Facilitate communication between the hotline and helpdesk.
Ensure smooth information flow within the store and logistics.
Coordinate goods management for daily operations.

Skills

Experience in commercial or logistics fields is preferred.
Strong organizational and planning skills are essential.
Proficiency in Office applications is a must.

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About the job

Vésenaz | 80% part-time | Unlimited duration | 01.04.2026 |

1st Level Supporter 80% (m/f/d)

Each visit is unique, and it is precisely on this uniqueness that our service is based. Thanks to our team spirit, agility, and customer proximity, Manor establishes itself as the number 1 department store for everyday life, both online and in our sales outlets. Do you enjoy dynamic environments and want to fully leverage your strengths? Then join us to shape the shopping experience of tomorrow!

To strengthen our team in the Administration area, we are looking from 01.04.2026, for an unlimited duration, at the Vésenaz site, for a *motivated* and *committed* person as a 1st Level Supporter, 80%.

Your responsibilities
- You act as a link for communication between the hotline and the helpdesk.
- You ensure a seamless flow of information within the department store and logistics.
- You coordinate merchandise management for daily activities.
- You are actively responsible for training employees during the introduction of new processes and programs or changes to them.
- You are responsible for the active development of benchmarking and are in regular contact with other sites.
- You are responsible for compliance and quality assurance of processes and procedures according to guidelines.

Your profile
- You preferably have completed basic training in the commercial or logistics field or in retail.
- You already have professional experience in an equivalent activity.
- You have good work organization and a keen sense of structure and planning.
- You convince with your analytical mind and ability to quickly understand things, especially in the digital environment.
- You can work flexibly, initiative-oriented, and process-oriented.
- You are very familiar with all common Office applications.
- You are a perfectionist and enjoy taking on challenges.
- You convince with your positive energy and neat appearance.

Manor SA, whose headquarters are located in Basel, is the Swiss market leader in the department store sector with a market share of around 60%. In total, the company employs about 6,800 people and trains about 200 apprentices per year. Manor SA operates 65 department stores, 23 Manor Food markets, and 23 Manora restaurants as well as 3 distribution centers.