Customer Consultant
KPT Krankenkasse AG
Lugano e home office
Key information
- Publication date:05 January 2026
- Workload:100%
- Contract type:Permanent position
- Place of work:Lugano e home office
Job summary
Join KPT, a leading Swiss health insurance company dedicated to customer satisfaction. Enjoy a dynamic work environment with great benefits.
Tasks
- Serve as the primary contact for 530,000 insured clients.
- Provide expert advice tailored to individual customer needs.
- Independently manage sales tasks and promote effective solutions.
Skills
- Proven experience in insurance and a strong sales background required.
- Passion for sales and excellent negotiation skills essential.
- Fluency in Italian; knowledge of other languages is a plus.
Is this helpful?
Our customer consultants are the first point of contact for 530,000 insured persons: they know every detail of our innovative products, explain the benefits clearly, and find the best solution for every request. Are you passionate about helping customers, explaining the world of health insurance, and winning them over with your knowledge?
What awaits you
- Acquire private customers and rely primarily on word of mouth.
- Customer satisfaction is your top priority: you are ready to provide new customers with competent advice based on their needs: in person, by phone, or digitally.
- You complete all sales tasks independently and reliably.
- You commit wholeheartedly to sales promotion measures, ensuring their success.
What we expect from you
- Passion for sales and good negotiation skills
- Complete professional training and proven experience in the insurance sector
- Training as an AFA insurance intermediary or willingness to complete it as soon as possible
- Excellent knowledge of Italian; knowledge of other languages is an advantage
- Presence in the sales region and a wide social network
Your benefits
- 40-hour workweek and flexible working hours
- Possibility to work from home
- 2-5 days of vacation, 30 days starting at age 50
- Paid holidays on December 24 and 31
- Paid 15-minute breaks both in the morning and afternoon
- Modern offices in a central location at Lugano station
- Rail Coupon of CHF 300.– for an annual, route, or general (AG) subscription
- CHF 2,200.– in REKA vouchers per year with a 20% discount
- Half-price annual subscription for business travel
- 100% salary payment for a period of 16 weeks in case of maternity
KPT is among the ten largest health insurers in Switzerland. Our customers' satisfaction is our success.
