Customer Service Clerk, 40%
Key information
- Publication date:24 December 2025
- Workload:40%
- Place of work:Baar
Job summary
Join Spitex Kanton Zug's customer service team! A rewarding role awaits.
Tasks
- Handle customer calls and emails, managing inquiries effectively.
- Process care registrations and address complex requests from institutions.
- Maintain customer files and assist with visitor reception duties.
Skills
- Completed vocational training in healthcare or business with experience.
- Excellent communication skills in German, additional languages a plus.
- Strong organizational abilities and self-reliance in work.
Is this helpful?
Our team at the headquarters is looking for
immediately or by arrangement
Customer Service Clerk
40%, working days Monday and Thursday
For quick decision makers:
Apply now! Working at Spitex Canton Zug -
makes sense and gives meaning
supportive
flexible
family-friendly
Spitex Canton Zug is a meaningful and valuable institution. It ensures help and care in the own four walls on behalf of the municipalities. Around 300 employees are deployed to support those who are independent but still need support. Every year, Spitex Canton Zug visits over 2600 customers, covering a distance equivalent to 21 times around the earth.
This is what you do with us:
- You process and forward phone calls and emails including customer inquiries and take care of complaint management.
- You receive telephone and electronic registrations for care as well as housekeeping & support, including handling partly complex inquiries from doctors and other institutions.
- You conduct telephone preliminary clarifications for nursing and housekeeping assignments, including questions on topics such as financing, medical orders, and tariffs.
- You maintain and manage customer files and records via Excel and Nexus.
- You take care of system maintenance of customer and organization master data.
- You take care of receiving visitors.
What you bring with you:
- You have completed vocational training in the commercial or nursing/medical field, as well as several years of professional experience.
- You work independently and responsibly.
- You are a motivated and assertive personality with excellent organizational skills.
- You communicate confidently in German - both spoken and written. Foreign languages are welcome.
What you benefit from:
- Your working days are Monday and Thursday full-time. As well as some assignments as holiday replacement.
- A committed team at the headquarters that focuses on appreciation, mutual support, and open communication.
- Working with us is meaningful, exciting, and varied. And our customers really appreciate it.
- We offer you numerous training and further education opportunities (internal & external).
- We maintain a respectful working environment based on mutual trust.
- You benefit from generous social benefits and pension fund contributions.
What do you think? These are quite a few good reasons to choose Spitex Canton Zug, aren’t they? Apply here and now!
Do you have questions about this position?
We are happy to answer them.
We look forward to hearing from you!
The Spitex Canton Zug Team
The Spitex Canton Zug Team
Spitex Canton Zug | Neuhofstrasse 19a | 6340 Baar | spitexzug.ch
