Person Responsible for Intercultural Communication (70%)

Stadt Winterthur

Winterthur

Key information

Publication date:20 November 2025
Workload:70%
Contract type:Unlimited employment
Place of work:Winterthur

Job summary

The City Development Office enhances living spaces and economic areas. Join a supportive team focused on sustainable growth.

Tasks

Lead information sessions at infoDesk and welcomeDesk.
Manage a diverse pool of interpreters and oversee recruitment.
Handle monthly payroll for approximately 180 interpreters.

Skills

Bachelor's degree in Social Work or related fields required.
Strong communication and customer service skills essential.
Experience in migration and integration consultancy is a plus.

Is this helpful?

The Office for Urban Development is responsible for the further development of living and residential spaces, the business location, as well as the Smart City. In doing so, we are guided by the principles of sustainable development. We are looking for a committed individual to start immediately or by arrangement as the Person Responsible for Intercultural Communication. In this role, you are operationally responsible for the pool of external intercultural interpreters. You also support our team at the infoDesk and welcomeDesk, which advises people who have moved here from abroad. You work closely with internal and external partners. We wish for a team as diverse as possible.

Your Tasks

Conducting information and consultation talks at the infoDesk and welcomeDesk

Contact person for customer questions regarding the interpreter service

Operational responsibility for providing a needs-based, diverse, and high-quality pool of interpreters including recruitment

Responsible for the monthly payroll for approximately 180 interpreters

Responsible for invoicing internal and external clients

Organizing regular supervision and exchange meetings for the interpreters

Further development and quality assurance of the Bhaasha mediation software

Participation in the further development of intercultural interpreting services

Your Profile

Bachelor's degree (university, university of applied sciences) in social work or related disciplines

Communicative personality with a strong service and solution orientation

Affinity for digital tools and processes

Enjoyment of administrative tasks and organizing workflows

Initiative, independent and flexible personality

First professional experience in counseling and information in the migration and integration sector

Enjoy working in an interdisciplinary team and agile working methods

What We Offer

Annual working hours with home office option

At least 5 weeks of vacation

Equality, diversity, and inclusion

Fair, transparent salary system

Diverse internal training opportunities

Further benefits can be found on our website

Contact

Your questions about the position will be gladly answered by Monika Haetinger, Integration Delegate, +41 52 267 36 92.
Learn more? https://stadt.winterthur.ch/

We look forward to your online application.