Head of Service Engineering

Since its founding in 1924, STIEBEL ELTRON has been at the forefront of the times and is a leading company in the field of energy-efficient heat pumps. In a dynamic environment, we develop high-tech products and pave the way to a sustainable future.

At our headquarters in Lupfig AG, we are looking for a

Head of Service Engineering (100%)

Your tasks and responsibilities

Are you a leader with a passion for excellent service and an eye for detail? Then an exciting challenge with plenty of creative freedom and responsibility awaits you! Your varied field of activity includes the following topics:

• Personnel management of regional team leaders as well as the technical support team leader
• Defining and ensuring efficient processes
• Regular audits of technicians and customers on site
• Ensuring sufficient resources in the respective areas
• Responsibility for budget and costs in your own area
• Determining the technical training and further education of all technicians
• Complaint management in the service engineering area
• Active participation in the development and implementation of new service strategies as well as other internal projects

What you bring with you:

You are a committed and quality-conscious personality with the following additional qualities:

• Completed technical vocational training with further education at HF/FH level or an equivalent performance record
• Further education in business administration or lean management
• Several years of professional and leadership experience in a similar position
• Practical experience in customer service
• High customer and service orientation
• Solid MS Office skills, ERP knowledge is an advantage
• Confident German language skills, French skills are an advantage
• Willingness to travel throughout Switzerland (approx. 20%)

Your perspective:

You can expect a versatile, demanding, and interesting task in an innovative company with a great team spirit. An attractive company location with modern infrastructure and generous social benefits complete this great job offer.

Do you feel addressed?

Our recruitment partner Daniel Hacksteiner, K+S AG, looks forward to receiving your online application with photo (via e-mail to daniel.hacksteiner@k-s-ag.ch). He will be happy to provide you with further information about this position and our company. Thank you for your interest and hopefully see you soon!

Apply now