Callpoint AG
Fribourg
14 hours ago
Entry-Level Customer Advisor Banking with Home Office
- 28 February 2026
- 100%
- Permanent position
- Fribourg
Job summary
Join Callpoint, a dedicated Swiss call center, where we value our employees and clients.
Tasks
- Handle customer inquiries via phone with empathy and care.
- Identify customers and provide competent solutions in German and French.
- Perform administrative tasks and assist with e-banking communications.
Skills
- Experience in customer service or banking is a plus.
- Strong PC skills and a service-oriented mindset are essential.
- Fluency in Swiss German is required; Italian is a bonus.
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About the job
Callpoint - an owner-managed Swiss call center - takes care of our employees and customers with passion and commitment. With us, you have finally arrived.Communicative, motivated, enthusiastic, and enjoy customer contact? Then come to us, we support and develop you. From May 1, 2026, we are looking for exactly you, for a customer in the banking sector at our service center in Fribourg - we look forward to your application.
- Receiving customer requests by phone
- Identifying customers
- Finding solutions
- Executing card blocks upon customer request
- Competent and friendly advice to customers in written and telephone form (e.g., in e-banking)
- Handling administrative tasks such as processing correspondence
- You conduct telephone consultations in German and French (additional Italian language is welcome)
- You speak and/or understand Swiss German
- You enjoy contact with people and convince with your empathetic and service-oriented manner
- A clean criminal record and debt collection register extract are required for employment
- Good PC skills are a must
- Experience in customer service and the banking sector is an advantage
- You are looking for a hybrid work model where you can mostly work from home
- Modern, pleasant, and collegial working atmosphere with a workplace directly next to Fribourg train station
- First-class training as well as continuous professional and personal development opportunities
- Attractive employment conditions according to the collective labor agreement of the contact center industry
- Workload 80 - 100% possible
- After the training and onboarding phase (3 months), home office is possible
- Starting salary of CHF 4,519.-. The salary is paid 12 times per year.
- Up to the 5th year of service, one additional day of vacation each year, purchase of additional vacation possible (You can buy extra vacation)
- Shopping discounts at Zalando, Galaxus, Fust, Interdiscount, Manor, IKEA, Coop, Migros, etc.
- Working hours from Monday to Friday between 07:30 and 20:00 (early or late shift), as well as one to two Saturdays per month from 08:00 to 17:00
Have we sparked your interest? Then we look forward to your application. You can apply online or via email.
No motivation letter or resume at hand? No problem, write us an email and let us know how we can contact you.
Your questions will be gladly answered by Miriam Thüler, miriam.thueler@callpoint.ch, 058 201 15 74
