Customer Relation and Loyalty Manager 80 - 100 %

Publication date:24 October 2025
Workload:80 – 100%
Contract type:Unlimited employment
Place of work:Zürich

About the job

Our marketing team in Zurich is looking for a new team member as Customer Relation and Loyalty Manager 80 - 100 % immediately or by arrangement. Are you passionate about customer relation and loyalty topics? Is building and operating a loyalty and community platform your thing ? Are you looking for a varied position? Then read on...

YOUR SPECIALTY AS CUSTOMER RELATION AND LOYALTY MANAGER

You want to further develop TransaCard into a customer community and loyalty platform across all touchpoints and channels? Of course.
The strategic and functional design of the new platform and its integration into a newly created Transa Community excites you? Sure.
The technical product owner role in implementing the new software as well as executing loyalty, client happiness, and community measures appeals to you? Perfect.
Customer Lifetime Value, CSAT, NPS, or promos and couponing are not foreign words to you? Great.
You find it easy to link CRM, CX, and loyalty in digital and brick-and-mortar retail and have a strong understanding of data and people? Top.
Anticipating trends and designing and implementing corresponding developments, as well as trying out new approaches, is your thing? Awesome.
Self-organized work and thinking patterns are your superpower? Even better.

THIS IS YOU

Customer happiness is your drive and you are enthusiastic about building a community and CRM. On top of that, you have a noticeable interest in data-driven and digital marketing, automation, and customer journeys.
Your experience in customer relation management, loyalty, and CX as well as your doer mentality is evident in your profile.
Designing and further developing a loyalty platform in the PO role is your home and your mindset is digital.
You are familiar with customer experience as well as omni-channel marketing.
You enjoy working with data analysts, marketing automation, and partnership specialists and are a marketer at heart.

YOUR BENEFITS

A shared spirit of outdoor enthusiasts that can move mountains
Generous employee discount and attractive benefits with partners
Above-standard and part-time friendly social benefits
A 40-hour week or flexible working time models (depending on the model, up to 7.5 weeks of vacation per year) and the possibility of unpaid leave
Loyalty bonus (vacation or money) every 5 years
Employee events from outdoor cooking to bivouac tours
A centrally located workplace directly at Zurich HB station
And much more

Do you have the right equipment in your backpack? Does this role as Customer Relation and Loyalty Manager 80 - 100 % in Zurich appeal to you?

Then we look forward to your online application. 
#getoutbutright

THIS IS US

Transa Backpacking AG has been the competence center for high-quality travel and outdoor equipment for over 45 years. The motto «Get out. But right.» is lived by around 500 employees. We are organized in circles and use the patterns of Sociocracy 3.0 – this way employees are deployed according to their skills. In the stores in Zurich, Basel, Bern, Lausanne, Lucerne, St. Gallen, Vevey, and Winterthur, the two outlet stores, as well as the station store Yosemite in Zermatt, there are over 42,000 products from around 550 brands. Should products ever get damaged, we take care of them in the repair workshop in Zurich Altstetten.

MORE INFORMATION

If you have any questions, feel free to contact Cyril from our marketing team in Zurich: cyril.bur@transa.ch (Please do not send your application by email for data protection reasons)
or visit us online: www.transa.ch

We want to fill this vacancy as Customer Relation and Loyalty Manager in part-time or full-time without support from personnel service providers.