Customer Advisor Customer Center (80%) at BVB Basler Verkehrs-Betriebe
Basel
Key information
- Publication date:27 August 2025
- Workload:80%
- Place of work:Basel
Job summary
Join our team as a Kundenberater*in at BVB, a key role. Enjoy a supportive work environment with great benefits!
Tasks
- Serve as the first point of contact for customer inquiries.
- Provide sales and consultation on our TNW tariff range.
- Process orders and handle customer invoicing efficiently.
Skills
- Completed commercial training; 3 years in customer service required.
- Fluent in German and another language; MS Office proficient.
- Customer-oriented with a friendly and communicative approach.
Is this helpful?
Customer Advisor Customer Center (80%)
Your role with us
- Contact point for written, telephone, and personal inquiries
- Sales and customer advice on the entire TNW tariff range, specific sales of national products
- Receipt of orders and processing of debtor invoices
- Handling lost property, simple inquiries about ticket checks and U-subscription support
- Work deployment 4 days per week (including Saturdays)
This is how you convince us
- Completed commercial training, 3 years of professional experience with direct customer contact
- Very good knowledge of the German language as well as at least one other foreign language
- Proficient use of the MS Office suite
- Customer-oriented, independent working style
- Communicative and friendly appearance
We also have a lot to offer
- With your work, you contribute to ensuring that over 300,000 people in the Basel region can be sustainably mobile every day.
- Plannable shifts, regulated working hours, and fair allowances.
- Modern work equipment, secure processes, and good infrastructure.
- You use public transport in Basel for free, get the half-fare card on top, and the GA is discounted.
- You also benefit from an above-average pension fund with two-thirds employer contribution.
For this position / vacancy, we only consider direct applications. Personnel service providers or job placement agencies will not be considered.
Contact
Doruk from the recruiting team is your contact person in the application process and knows what makes BVB special as an employer. You can reach her at recruiting@bvb.ch.
See you soon at BVB! We look forward to meeting you.
See you soon at BVB! We look forward to meeting you.
Green is good. You too? Then come to us – we look forward to your online application.
