Pistor AG
Luzern
Yesterday
Social Assistance Caseworker Asylum and Refugee Affairs (a), limited until 31.10.2026
- 10 February 2026
- 100%
- Permanent position
- Luzern
Job summary
Join the Kanton Luzern team and shape the future together! Enjoy a great work environment and diverse opportunities.
Tasks
- Serve as the first contact for refugees, addressing their concerns.
- Manage data from registration to case closure effectively.
- Conduct client interviews and assess social assistance applications.
Skills
- Commercial apprenticeship or equivalent education required.
- Ability to work empathetically with diverse cultural backgrounds.
- Strong organizational skills and calmness in hectic situations.
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About the job
Working at the Canton of Lucerne means shaping the future - that of the canton, its residents, and not least your own. More than 6,500 employees in 200 different professions contribute daily to the excellent quality of life in our canton.
The Asylum and Refugee Affairs Office (DAF) of the Health and Social Department is responsible for the strategic and operational management of asylum and refugee affairs in the Canton of Lucerne. With its approximately 400 dedicated employees, the DAF ensures not only accommodation and care but also social assistance for persons from the asylum and refugee sector and promotes their integration into society and the labor market.
The "a" in the job title stands for "all." The Canton of Lucerne stands for diversity and variety.
The Asylum and Refugee Affairs Office (DAF) of the Health and Social Department is responsible for the strategic and operational management of asylum and refugee affairs in the Canton of Lucerne. With its approximately 400 dedicated employees, the DAF ensures not only accommodation and care but also social assistance for persons from the asylum and refugee sector and promotes their integration into society and the labor market.
The "a" in the job title stands for "all." The Canton of Lucerne stands for diversity and variety.
Social Assistance Caseworker Asylum and Refugee Affairs (a), limited until 31.10.2026
80% - 100% | Lucerne | from 01.02.2026 or by arrangement, limited until 31.10.2026
In a versatile environment, you will take on a central role in the initial contact with refugees for a maternity cover. We offer you a structured, collegial working environment where you can carefully and effectively shape responsible tasks.
Your tasks
- Monotony? We don't know it. Our strength? Diversity. We are looking for you - a committed personality who wants to contribute in a dynamic environment at the pulse of world events.
- As the first contact person for refugees in the Canton of Lucerne, you receive and process their concerns and inquiries.
- You are responsible for managing the data - from registration to case closure.
- As a case-leading caseworker, you independently take on important tasks such as client interviews (case intake, short consultations, information provision, etc.), the substantive review of social assistance applications regarding jurisdiction, neediness, calculation and payment of economic social assistance according to cantonal laws, etc.
- You competently coordinate contacts with third parties, such as health insurance companies, insurers, authorities.
- In this diverse area of responsibility, you will be supported by committed and helpful colleagues.
Your profile
- You have completed a commercial apprenticeship EFZ or an equivalent qualification.
- You are interested in acquiring expertise in statutory social assistance as well as subsidiarity and social insurance issues. We are happy to support you in this.
- You enjoy working with people from different cultural backgrounds and approach them with empathy and a positive attitude.
- With your precise and structured way of working, you tackle complex tasks with motivation and remain calm even in hectic phases.
- Become part of our open and humorous team.
Health and Social Department
Asylum and Refugee Affairs Office
Disney Garcia
Team Leader Social Assistance Casework
+41 41 228 32 90
https://daf.lu.ch/
Asylum and Refugee Affairs Office
Disney Garcia
Team Leader Social Assistance Casework
+41 41 228 32 90
https://daf.lu.ch/
