Head of Service

Company Description

Mercure Zurich City

In addition to 319 stylish rooms, it offers its guests a spacious wellness and outdoor terrace for special moments of well-being. A highlight of the hotel is the lovingly designed club, awarded the Swiss Location Award as one of the most beautiful locations in Zurich. The hotel is complemented by modern equipped conference rooms and our newly renovated DELI restaurant and the renovated bar.

Job Description

By arrangement, we are looking for a Head of Service to support our service team!

• You ensure that the restaurant, bar, as well as event and seminar rooms run smoothly
• As a host, you are the first contact person for guests and the team
• You support the F&B Manager in all administrative tasks
• You take on responsibility for well-maintained and inviting gastronomic areas
• You are responsible for quality management and professional complaint management
• With your organizational talent, you always keep an overview of all processes
• With your experience in the area of meetings & events as well as service, you bring the necessary know-how
• You lead shifts and act responsibly
• You conduct regular on-the-job training for employees

Qualifications

• You have a completed education in gastronomy or hotel management
• Reliability, motivation, and team spirit characterize you – you like to pitch in
• You have very good German and English skills – any additional language is a plus
• You enjoy dealing with people – guests and colleagues feel your positive charisma
• With creativity and passion, you create unforgettable experiences for our guests
• You contribute to the team working harmoniously together and all processes running smoothly

Additional Information

• So that you have more free time, our service team works without room hours!
• We support you financially with your daily commute to work
• We take care of washing and ironing your uniform – free of charge
• Regular team events with subsequent apéritif
• Free meals – three times a day
• Benefit from exclusive discounts within The Chocolate on the Pillow Group and the Accor Group – for you as well as your family and friends
• We challenge and promote you and are happy to bring you to the "Next Level" with our advancement and development opportunities