Stadler: Complaint Management Specialist

About the job

Stadler offers diverse opportunities for an international career. At Stadler, you get the chance to grow beyond yourself, take on responsibility, and achieve great performance in a team. We are looking for motivated talents who want to shape the future of mobility with us. Are you ready to achieve great things with us?

• Receiving, recording, and processing complaints
• Reviewing facts including coordination with quality, logistics, and production
• Documenting and tracking until the case is closed
• Ensuring correct and timely communication with internal and external contacts
• Creating invoices, charges, and credit notes within the scope of complaints
• Reviewing contractual bases as well as commercial specifications
• Coordination with accounting and controlling in case of discrepancies
• Issuing reminders in the complaint context (e.g., replacement deliveries, cost coverage)
• Monitoring outstanding claims from complaints
• Close exchange with the finance team to ensure correct payment flow
• Preparing complaint figures for quarterly reviews
• Supporting the derivation of improvement measures

• Completed commercial basic training (e.g., industrial clerk) or equivalent education
• Very good knowledge of contract law
• Solid knowledge in quality and complaint management
• Confident handling of SAP
• Good MS Office skills, especially Excel
• Strong solution orientation and structured working method
• Strong communication skills and assertiveness
• Teamwork combined with a high degree of personal responsibility

• Financial contribution for public transport and various leisure activities
• In-house gym and regular company events
• Discounted catering options in the staff restaurant

Leonie Grob
HR Business Partner
+41 79 355 51 97