Customer Support Manager Ammonia

About the job

Powering transformation for a sustainable future

At WinGD and across the shipping industry we face unprecedented change as we strive to bring greater sustainability into our global business. As marine engine designers our responsibility in this is significant. A career with WinGD has an impact on shaping a better world for tomorrow.

As a leading developer of the two-stroke engines that power merchant shipping, our people drive innovative solutions for our customers on a global scale. Headquartered in Winterthur, Switzerland, since its inception in 1893, WinGD continues the legacy of the Sulzer Corporation through innovation in design.

Our success in this ever evolving, competitive environment is based on the drive, innovation and collaboration of our diverse employee population, over 420 people worldwide, representing over 25 different nationalities. Come, be a part of this change.

WinGD is looking for a

Customer Support Manager Ammonia

Location: Winterthur

Workload: 100%

Starting Date: 01.04.2026 or tbd

Responsibilities:

• Customer Support: Provide assigned key customers (shipowners) the needed support on daily inquiries, technical assistance and troubleshooting
• Key account function, interface of WinGD towards end customer (ship operators), and internally interface to R&D team
• Responsible for the post development of WinGD Ammonia technology, in close cooperation with Product Management team like portfolio responsibility
• Define short term and mid-term design improvements, engine drawings and manuals in close cooperation with R&D, Product Management and warranty team - with high cost awareness
• Ensure timely and consistent communication towards our customers; engine builders, shipyards and ship operators together with our local offices
• Monitor actual project cost; forecast future cost to define the budget need for the upcoming periods
• Support / moderation of customer meetings and support of Sales team

Requirements:

• MSc or BSc degree in Engineering or equivalent working experience
• Minimum 5 years of experience in the marine engine business or similar businesses
• Knowledge of 2 stroke crosshead diesel engine technology, maintenance and/or operation of advantage
• 2 Stroke injection systems knowledge of advantage
• Knowledge of cooperation with internal and external partners
• Pro-active and self driven personality
• Experience with harardous fluids handling of advantage
• Fluent in English (written / verbal)

Our offer:

• An opportunity to shape the sustainability and environmental impact of the shipping industry. WinGD is on the leading edge of the technology which is shaping the future of the shipping industry
• A dynamic working environment, blending a long history of technology expertise with industry leading innovation across a global network
• Award winning and extraordinary products
• Multi-cultural and interdisciplinary teams offering diverse perspectives and collaborative thinking
• Dynamic and interactive working conditions. WinGD offers a non-hierarchical, agile structure where input and ideas are welcome
• In-house technology training and professional development opportunities

Application:

We only consider a complete application including updated CV, motivation letter, diplomas/certificates and letter of reference/testimonial.