Cashier

ABOUT THE ROLE  

As a key member of the Zurich Boutique team, the Cashier plays a pivotal role in the client journey by executing the final step of the CHANEL selling ceremony. You ensure that each transaction is seamless, accurate, and reflective of CHANEL’s standards of excellence.  By offering a warm, personalized service, you help create a memorable experience for every client, while upholding the House’s image of elegance and simplicity.  

WHAT IMPACT YOU CAN CREATE AT CHANEL  

Your attention to detail and commitment to procedures safeguard the financial health of the Boutique and enhance the client experience at the most crucial moment—the moment a CHANEL creation becomes part of a client’s world.  As a true ambassador of the brand, you combine discretion and warmth, ensuring every interaction is handled with care and professionalism.    

Key Responsibilities:   

• Serve as the final touchpoint in the client journey, before the client’s farewell, ensuring the selling ceremony ends on a memorable and seamless note  

• Provide an impeccable, personalized experience for each client throughout the payment process, embodying CHANEL’s values of discretion and service  

• Execute all payment transactions and tax-refund procedures (when relevant), ensuring accuracy and compliance with CHANEL’s internal procedures and legal regulations  

• Clearly explain procedures and offer solutions to clients when needed  

• Arrange and oversee the delivery of purchases to clients, providing a seamless and bespoke concierge service in collaboration with trusted local delivery partners  

• Maintain and update client data in accordance with data protection and internal standards  

• Open and close daily the cash register, mastering all aspects of cash management and associated payment methods  

• Foster collaboration by sharing information and supporting the Boutique team in delivering an elevated client experience  

• When needed, contribute to the registration of digital passports in coordination with the sales teams  

• Lead regular briefings on procedures to ensure team engagement and adherence to standards  

• Support the smooth daily operations of the Boutique, acting as a co-responsible team member  

• Participate actively in continuous improvement by suggesting enhancements to processes and client experience   

YOU ARE ENERGISED BY:  

• The history and the heritage of The House of CHANEL  

• Delivering precise, high-quality service and adhering to procedures  

• Building authentic, inclusive relationships with clients and colleagues  

• Thriving in a multicultural, team-oriented environment  

• Embracing learning opportunities and personal growth within luxury retail  

WHAT YOU WILL BRING TO THE TEAM:  

• Proven experience as a cashier, ideally in luxury retail  

• Passion for Fashion and Beauty  

• Deep understanding of payment procedures, sales operations, and client records management  

• Outstanding sense of service, discretion, and professionalism  

• Strong organizational skills and attention to detail  

• Motivation, reliability, and a natural affinity for multicultural settings  

• Full proficiency in German and English; knowledge of an additional foreign language is a plus