ICT Supporter C5I
RUAG AG
Thun
Key information
- Publication date:22 December 2025
- Workload:100%
- Place of work:Thun
Job summary
At RUAG, we significantly contribute to Switzerland's security. Join us in a dynamic, supportive work environment focused on safety.
Tasks
- Support the smooth operation of security-relevant ICT services.
- Ensure high service quality and customer satisfaction in support processes.
- Analyze and resolve incidents and requests in 1st and 2nd level support.
Skills
- Education in IT or equivalent experience in ICT support required.
- Strong knowledge of hardware, software, and networks essential.
- Excellent communication and organizational skills a must.
Is this helpful?
At RUAG, we make a significant contribution to the security of Switzerland. We are committed to sovereign security - in everything we do. Our approximately 2500 employees work every day for this: at 18 locations, both domestically and abroad. That is our drive. For our customers and for Switzerland. As a future-oriented technology partner of the Swiss Army, we focus on life-cycle management, operation, and availability of military systems for air and land.
This is what you can achieve
- Co-design and co-responsibility for the smooth operation of security-relevant ICT services
- Ensuring high service quality and customer satisfaction through efficient and reliable handling of support processes as well as first-level support
- Analyzing and resolving incidents and requests (1st and 2nd level support)
This is what you bring
- Education or advanced vocational training in the field of computer science, alternatively career changers with comparable professional experience in ICT support
- Solid knowledge and several years of professional experience in hardware and software, operating systems, and networks
- Good knowledge of the ITIL process landscape
- Experience with agile methods such as Scrum and Kanban
- Independent personality with strong communication and organizational skills
- High customer and service orientation as well as sensitivity to user needs
- Very good German skills and English skills (level B1-B2) are an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
For sovereign security.
At RUAG, we make a significant contribution to the security of Switzerland. We are committed to sovereign security - in everything we do. Our approximately 2500 employees work every day for this: at 18 locations, both domestically and abroad. That is our drive. For our customers and for Switzerland. As a future-oriented technology partner of the Swiss Army, we focus on life-cycle management, operation, and availability of military systems for air and land.
- Education or advanced vocational training in the field of computer science, alternatively career changers with comparable professional experience in ICT support
- Solid knowledge and several years of professional experience in hardware and software, operating systems, and networks
- Good knowledge of the ITIL process landscape
- Experience with agile methods such as Scrum and Kanban
- Independent personality with strong communication and organizational skills
- High customer and service orientation as well as sensitivity to user needs
- Very good German skills and English skills (level B1-B2) are an advantage
- Military career as a senior non-commissioned officer or officer is an advantage
- Co-design and co-responsibility for the smooth operation of security-relevant ICT services
- Ensuring high service quality and customer satisfaction through efficient and reliable handling of support processes as well as first-level support
- Analyzing and resolving incidents and requests (1st and 2nd level support)
