Team Leader IT Service Desk 100%

About the job

Würth AG supplies craftsmen from all industries with quality products and coordinated system solutions around the workshop, warehouse, and on the go. The versatile range includes over 150,000 items: from screws, dowels, and fittings to tools, machines, chemical-technical products, and occupational safety to vehicle equipment and warehouse management. Proven since 1945 and at home in Switzerland since 1962, Würth AG offers tailored solutions with the goal of making everyday life easier for its partners. Würth AG, based in Arlesheim (BL), is a company of the globally active Würth Group.

Your role with usShape the future of our IT Service Desk!

Do you want to lead a team that trusts you and develop a service desk that really works? With us, you decide, structure, and create processes that make work easier for everyone. Your ideas have an immediate impact – with our internal customers, in the team, and throughout the company.

Your impact - this is how you move great things:

• You lead the IT Service Desk and ensure a high-quality, service-oriented service
• You ensure quick solutions, clear processes, and compliance with KPIs (ticket response times, service quality)
• You actively participate in support (OnSite, incident handling, M365, Mobile Order Management, Mobile Device Management)
• You identify bottlenecks, optimize processes, and provide orientation to the team
• You support IT projects and take responsibility in critical situations

Your profile

• Completed IT training or comparable qualification
• Several years of experience in IT support and team leadership
• Very good knowledge of Microsoft 365, ticketing systems, Mobile Device Management
• Very good German and French spoken and written. Good English skills are an advantage
• Structured, solution-oriented personality with strategic foresight
• Service orientation and reliability, with high commitment
• Communicative, open personality with fair dealings
• Team player with a cooperative working style