Technical Employee: Returns & Repairs 100%

We are confident. For almost 50 years, we have been committed as a growing family business to the protection of people – at work, in institutions, social facilities, and at home. To this end, we develop innovative products, offer high-quality solutions from renowned partners, and plan comprehensive safety concepts for construction projects. Our drive is to contribute to the safety and confidence of our fellow human beings.

• Ensuring a professional and traceable returns and repair process as well as carrying out professional and timely lock repairs
• Acceptance and execution of repairs as well as preparation of cost estimates
• Carrying out express repairs in-house or on-site with the customer
• Handling of lock conversions
• Processing returns to suppliers and ensuring the flow of information back to sales regarding billing to the customer
• Point of contact for customers, product managers, and employees regarding technical questions
• Monitoring and following up on repair cases as well as closing support cases including invoicing
• Execution of repairs including documentation for the identification of product defects
• Incoming inspection of material returns from trade, projects, or supplier repairs
• Assisting in the production of construction orders according to quality specifications through a 4-eye check of the manufactured products
• Ensuring interfaces to logistics, purchasing, sales, and product management
• Preparation of shop floor meetings including the creation of return statistics

• Completed technical, mechanical, or electrical training
• Experience in handling and executing repairs and warranties
• Commercial training is an advantage
• Fluent German skills, French and Italian are an advantage

This is what you bring:

You quickly understand existing processes and show initiative to improve them when necessary. We are looking for an experienced technician who has a pronounced sense of quality and duty. In addition, you stand out for your independent working style and know how to set priorities both correctly and sensibly.

• A versatile and challenging area of responsibility with corresponding responsibility in a motivated environment in a future-proof industry
• Dedicated, collegial, and motivated team
• Interesting activity with room for design and opportunities for further development
• Comprehensive onboarding and a modern infrastructure
• Flexible working hours model and 5 weeks of vacation (6 weeks from 50 years)
• Family atmosphere in a helpful team
• Office in a central location in the emerging Zurich West district

Now it's your turn, and we look forward to your application!