Guest Experience Manager

Are you ready to take the guest experience to the next level in one of the coolest ski destinations in the Alps? Then become part of our team at rocksresort & signinahotel in LAAX!

The Weisse Arena Group in LAAX is a pioneer in alpine tourism and an enthusiastic community for unique mountain adventures. The group includes various hotel and gastronomy businesses, sports and rental shops, a ski, snowboard, and bike school, as well as a management and construction company. Our success? A motivated and committed team that lives its passion every day.

With over 300 holiday apartments, 70 hotel rooms directly at the LAAX valley station, rocksresort is unique in Switzerland. We are a village within a village, and accordingly, our hotel guests are just as much residents as the day guests on the slopes or in the restaurant. At rocksresort, we welcome families for the most important weeks of the year and ensure that large events with over 1000 participants run as smoothly as the check-in of a regular guest at signinahotel.

As Guest Experience Manager, you are the heart of our guest experience. You bring the threads together, understand and support both the hotel industry and other businesses within the resort in fulfilling the experience promise, and contribute significantly to the sale of the respective services. Your workplace is as diverse as LAAX itself – from working at the front office to accompanying groups on the mountain, organizing guest events, and supporting management with special projects.

• Ensuring and continuously improving the guest experience in all areas of the resort
• Close collaboration with various departments to ensure a seamless and unforgettable stay for our guests
• Supporting management in implementing specific projects and initiatives.
• Responsibility for organizing and conducting the resort-wide guest program, including seasonal special concepts such as Christmas, Easter, or New Year's Eve
• Active participation at the front office and direct interaction with our guests.
• Organizing and accompanying VIP trips from around the world
• Co-developing, implementing, and training internal standards for all touchpoints for front and back office
• Using your tourism knowledge and business understanding to develop and implement innovative solutions
• You have solid knowledge of common booking and management systems as well as a deep understanding of tourism
• You think networked, forward, and are skilled in conversations with guests as well as respectful in dealing with your colleagues from other departments
• You have a sense for trends and developments in the tourism industry and can apply this to our operation
• Business understanding, impeccable manners, and operational experience complete your profile
• You are a team player with a hands-on mentality and a passion for excellent service
• You identify with our values: Freestyle, Lifestyle, Greenstyle, and a sustainable future
• A lot of initiative is appreciated – bring in your ideas and concepts and actively shape the guest experience
• A responsible position with direct reporting to the lodging management
• A dynamic and inspiring work environment in one of the most popular ski destinations in Switzerland
• The opportunity to be part of an innovative team and actively shape and set up the resort's guest experience for the future
• With us, you don't wear a jacket and tie, but a ski jacket and LAAX cap

Look forward to employee benefits such as free mountain rides, discounts in our shops, hotels, and gastronomy businesses, as well as advantages for your family.

Start your professional adventure now with the Weisse Arena Group by submitting your complete online application. We look forward to it.

Weisse Arena Hospitality AG

Front Office & Guest Relations

Sarah Stücker

www.rocksresort.com l www.weissearena.com I www.laax.com