Executive Housekeeper (m/f/d)

About the job

• Overall responsibility for the organization, quality assurance, and further development of the housekeeping department with a team of around 50 international employees

• Ensuring the highest cleanliness and maintenance standards in all guest rooms, public areas, staff areas, and outdoor facilities according to The Chedi Andermatt standards as well as the Leading Quality Assurance (LQA) guidelines

• Strategic personnel planning including recruitment, deployment and vacation planning, coaching, as well as annual employee evaluations to promote individual and team-related goals

• Budget responsibility for the housekeeping department, including cost control, inventory, and stock management 

• Development, implementation, and monitoring of processes, training programs, and "Deep Cleaning" plans for continuous optimization of service quality

• Close cooperation with other departments and management to ensure a smooth and excellent guest journey – from check-in to departure

• Active role model regarding the philosophy, values, and service culture of The Chedi Andermatt as well as continuous improvement of guest satisfaction

• Completed training in the hotel industry and/or graduation from a hotel management school

• Several years of leadership experience in the housekeeping department of a luxury hotel (at least two years in the same position or three to four years as Assistant Executive Housekeeper)

• Confident and poised personality with excellent manners

• Fluent German and English skills, both spoken and written; additional languages are an advantage

• Strong leadership, organizational, and planning skills as well as solid product and material knowledge

• High attention to detail, cost and quality awareness combined with a proactive "can-do" mentality

• Guest-oriented, team-capable, and motivating working style with a passion for excellent service culture

• Workplace in a region with very good quality of life and high recreational value
• Various discounts in the Andermatt region
• Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
• 50% discount in our F&B outlets as well as family & friends rates
• Up to 50% financial support for further training and language courses
• Provided and free cleaned work clothing
• Regular team events & excursions
• Fair pay & good tips