Customer Service Manager: 100%

Our mission: the perfect match! 🎯 Whether it's finding apprenticeships with yousty.ch or the next career step for young professionals with professional.ch: We do everything to provide the greatest benefit with our portals to connect seekers with suitable companies. 

Are you looking for your perfect match – whether after your apprenticeship or already longer in working life? Then this position is perfect for you!

Your tasks:

• Support and assistance for SME training companies (via email, phone & chat)
• Conducting consultation appointments with regular customers
• Conducting onboarding interviews with new customers
• Responsibility for customer satisfaction 
• Responsibility for quality management of our company profiles and new listings
• Administrative tasks and participation in projects in the area of Customer Success Management

What defines you:

• You know Generation Alpha & Z (or ideally belong to this generation yourself)
• You are motivated to grow through challenges, give your all, and learn
• You like to take responsibility
• You have a strong customer orientation and good manners with customers
• You always keep the customers' interests in mind and respond to their needs in a friendly, clear, and determined manner
• You work independently, efficiently, precisely, and reliably
• You are digitally savvy and familiar with common customer service tools (CRM, phone, chat, offer tools, etc.)
• You are curious, creative, communicative, and a team player
• The meaning of your work is important to you
• You think service- and benefit-oriented

You bring with you: 

• You have completed a commercial apprenticeship
• Good user knowledge of MS Office programs
• Your German is flawless in writing and speaking, and you can empathize well with different stakeholder groups
• French skills are an advantage

We are a company that does everything to bring students and training companies together. We offer you an interesting, challenging, and versatile field of work in a dynamic environment as well as very good development opportunities for your professional goals. In addition, a young team, cool team events, flat hierarchy, and a modern office directly at Zurich main station.

Workload: 100%, permanent

If this suits you, then apply to us today!