Guest Relation Supervisor (M/F) - Lausanne, Switzerland

About the job

Between lake and mountain, join hotels where natural elegance meets service excellence. Here, every moment reflects the beauty and authenticity of our landscapes, in a setting as inspiring for our guests as for our teams. We offer our employees real opportunities for growth within exceptional establishments. Great hospitality comes from the heart, and it is with passion that we make it shine every day.

• Supervise and coordinate the activities of the Guest Relations service by ensuring effective team management.

• Welcome and assist guests throughout their stay, especially VIP guests.

• Ensure personalized follow-up with guests before, during, and after their departure to guarantee a unique experience.

• Manage special requests (restaurants, spa, special occasions…) in coordination with various departments.

• Enter and update guest information in hotel software (preferences, allergies, events...).

• Perform quality checks of rooms according to standards and guest preferences.

• Respond to guest comments via various communication channels (emails, review platforms, etc.).

• Be the ambassador of the Beau-Rivage Palace image and ensure impeccable customer service.

• Hotel training (CFC, Hotel School, BTS in hotel and restaurant management or equivalent).

• Proven experience (3 to 5 years) in a similar position in luxury 5* or Palace hotels.

• Perfect command of French and English; a third language is an asset.

• Excellent interpersonal skills, sense of hospitality and customer service.

• Good stress management, diplomatic attitude, and ability to handle unforeseen events calmly.

• Impeccable presentation, professional attitude, and natural empathy.

• Proficiency in office tools (Word, Excel, PowerPoint); knowledge of Opera Cloud is a plus.

• Natural leadership, team spirit, rigor, and organizational skills.

• Temporary accommodation

• Internal training

• Free access to a regional fitness center

• Preferential rates within the hotels of our Foundation and Swiss Deluxe

Joining Sandoz Foundation Hotels means joining a group where excellence, employee development, and sustainable development are at the heart of our values. We invest in your professional growth and offer an inspiring work environment where team spirit and authenticity are essential. Together, let’s shape great hospitality with passion and commitment.