Hospitality Coordinator

Company Description

The Genolier Innovation Hub offers more than 25,000 m² dedicated to medical innovation in Switzerland and internationally, where doctors, caregivers, researchers, mature startups, companies, specialized industries, public hospitals, private clinics, and academic institutions meet and collaborate to accelerate progress and innovation in healthcare.  

It pursues the vision of fostering strategic interactions between healthcare actors by strengthening communication and accelerating the transfer of innovative solutions from the "laboratory to the patient’s bedside." It aims to be the privileged crossroads between research and clinical application in real conditions, breaking down traditional barriers between disciplines, institutions, academia, and industry. 

Job Description

Main mission

As a true anchor point of the site, the Hospitality Coordinator ensures the reception, daily coordination, and smooth operation of the spaces, while offering a 5-star experience to visitors, residents, and partners of the Hub.

Main responsibilities

Reception & Visitor Experience

• Welcome visitors, VIPs, residents, and partners in a professional and warm manner.

• Manage telephone reception, filter and redirect calls.

• Manage the cloakroom and guide visitors during events.

• Organize and conduct site tours.

Operational building management

• Open and close the building according to defined procedures.

• Ensure cleanliness, tidiness, and proper maintenance of common areas.

• Manage stocks related to common areas (storeroom, magazines, goodies, etc.).

• Oversee and maintain opening and closing procedures.

• Manage inventories (library, common equipment).

Café & Hospitality Area Management

• Ensure restocking, cleanliness, and presentation of the café/bar area.

• Ensure the quality of the experience in hospitality areas.

Mail, deliveries & logistics

• Receive, sort, and distribute mail, parcels, and deliveries.

• Coordinate transportation (taxis, drivers) for visitors and partners.

Internal communication & coordination

• Coordinate with other campus receptions.

• Manage a generic mailbox (sorting, responding, redirecting).

• Occasionally animate information groups (visitors, students, events).

Event support

• Support the event team during events (reception, logistics, cloakroom).

• Participate in ensuring smooth event operations.

Administrative & management support

• Support the organization of the management’s agenda and appointments.

• Centralize and track certain incoming applications or requests.

Relationship with residents

• Be the daily contact for resident companies for their operational needs, visitor reception, and internal coordination.

Qualifications

• Training or experience in hospitality, reception, event management, or high-end hospitality.

• Excellent presentation, strong sense of service and organization.

• High autonomy, reliability, and versatility.

• Good interpersonal skills in a demanding environment.

• Fluent French, good level of English required.

Additional Information

What we offer

• An innovative, international, and high-end environment.

• A central role at the heart of the visitor and partner experience.

• A varied function, with a high level of operational responsibility.