Operations Manager (M/F/X)

You enter the recently reopened Neuchâtel City Hotel and you know: today, everything is in your hands.

As an Operations Manager, you are responsible for the smooth running of our modern hotel with recently reopened self-check-in. You ensure efficient processes, clear structures, and impeccable quality on a daily basis – and you do not hesitate to intervene where necessary.

We are looking for a committed person with a strong "hands-on" mentality, capable of taking responsibility and successfully implementing our self-check-in concept operationally.

• You assume overall responsibility for the operational functioning and safety of the on-site establishment.
• You are the host and the first point of contact for our customers; your hours adapt to the flow of activity, including evenings and weekends.
• You coordinate the Housekeeping team or other external service providers, ensuring quality control and scheduling interventions.
• You work closely with our remote reception (call center), handle group reservations and customer requests professionally, and ensure quick, solution-oriented responses – by phone, email, and on-site.
• You coordinate issues related to technical facilities and maintenance, as well as operational supply orders.
• You ensure compliance with b_smart standards and liaise with headquarters (HR, Finance, IT), especially for quality and occupancy rate reporting.

• You have practical experience and know how a professional hotel operates
• You know how to motivate employees, manage confidently, and make decisions independently
• You keep an overview, even in stressful situations, and perform your tasks in a structured and reliable manner
• You master digital tools and hotel management systems
• You excite customers with your commitment and personal touch
• You speak French as a native language and, in addition, either German or English

• Attractive rates for employees and Family & Friends – treat yourself or your loved ones to a well-deserved break
• Exclusive discounts at over 150 partners via Swibeco
• Free access to our fit&well offers – stay fit and relaxed, directly in the hotel
• Unlimited free drinks – water, tea, and coffee available at any time
• Loyalty pays off: we reward you with recruitment and seniority bonuses
• Individual training and development opportunities – we support you in developing your talents