Customer Success Manager (f/m/d) | 80-100% | Hybrid working model | Zurich

Company Description

Welcome to SMG Swiss Marketplace Group!

The SMG Swiss Marketplace Group simplifies life with innovative digital solutions and has been transforming entire industries since its founding in 2021 – born from the merger of Scout24 Switzerland and TX Markets. We operate in the areas of real estate, automotive, general marketplaces as well as finance & insurance and live our values: Better Together, Aim High and Act Responsibly.

Job Description

As a Business Customer Success Manager, you are responsible for the successful introduction, support, and further development of business customers of the SaaS solution Flatfox. The role combines customer success, account management, technical product implementation, and customer-oriented process optimization.

Your mission:

Customer Onboarding & Customer Success

• Strategic support, development, and consulting of existing customers
• Accompanying new customers during rollout including conducting training online and on-site
• Technical setup and configuration of Flatfox, including interfaces to third-party portals (IDX) and ERP systems (API)

Sales Support & Contract Negotiations

• Presentation of the Flatfox solution to existing and potential customers as well as follow-up of leads
• Up- and cross-selling of Flatfox solutions
• Analysis and consulting regarding the optimal use of software solutions

Support & Customer Care

• Support and customer care via email and phone
• Optimization and documentation of internal sales and customer success processes

Support in Product Improvements & Projects

• Systematic collection and prioritization of customer feedback
• Collaboration with the product team to implement customer requirements
• Participation in marketing initiatives in the B2B environment
• Participation in cross-departmental OKR teams

Qualifications

You bring:

• Experience in customer success/account management or property management
• High customer orientation, strong communication skills
• Confident written and spoken German
• Good English (company language), French or Italian is a plus
• Ability to present complex issues clearly and represent decisions convincingly
• Technical understanding of SaaS products, APIs, and integration-related topics
• Independent, structured, and solution-oriented working style
• Resilience, flexibility, and enjoyment of dynamic environments
• Proactive contributing role in the continuous improvement of products and processes
• Willingness to travel within Switzerland: trainings/demos take place online and on-site.

Additional Information

We offer you:

• 6 weeks of vacation (with the possibility to buy up to 10 additional days)
• 40-hour workweek
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, well-being, and counseling
• Half-fare travelcard for public transport and 1st class train travel between SMG locations in Switzerland

Recruitment Process

We are convinced that recruitment is a mutual encounter where both sides get to know each other.

What to expect with us:

• Initial introductory interview 
• Interview with the hiring manager 
• Work sample & team fit interview 

Diversity at SMG
At SMG, we value diverse perspectives and believe in the potential of every individual. We welcome applications from people with various backgrounds – even if you do not meet all the requirements. Together we develop skills, appreciate differences, and create impact.

Apply now
If you want to seize this opportunity, just send us your resume - that’s enough to start and answer our questions in the process.
We look forward to getting to know you!
 

#LI-Hybrid

About us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies life with forward-looking products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate ( ImmoScout24 , Homegate , Flatfox , alle-immobilien.ch ,  Immostreet.ch , home.ch , Publimmo , Acheter-Louer.ch , CASASOFT , IAZI ), automotive ( AutoScout24 , MotoScout24 ), general marketplaces ( anibis.ch , tutti.ch , Ricardo ) as well as finance & insurance ( FinanceScout24 , moneyland.ch ).

Disclaimer / Note for Agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.