Customer Service/Cashier Employee (m/f/d) 20%

Publication date:09 October 2025
Workload:20%
Place of work:Zürich

Job summary

Join Manor AG as a Customer Service Associate in Zürich! Enjoy a dynamic work environment and great benefits.

Tasks

Handle customer inquiries and complaints with quick, effective solutions.
Provide expert advice on products and services, online and offline.
Process e-shop orders and manage pick-ups and returns.

Skills

Ideally, have a retail or commercial education; experience in customer service.
Strong communication skills and ability to manage high customer volume.
Proficient in IT and fluent in German, with knowledge of an additional language.

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About the job

Zürich Letzipark | Part-time 20% | permanent | 01.12.2025 |

Customer Service/Cashier Employee (m/f/d) 20%

GLÜCKSMOMENTE – that is our promise, which guides our service. With the values of team spirit, agility, and customer focus that shape our work, we make Manor the number 1 omnichannel department store for everyday life. Do you feel comfortable in a dynamic environment and want to contribute your strengths? Then you are exactly right with us.

To strengthen our team in the customer service area, we are looking for a motivated and committed Customer Service/Cashier Employee (m/f/d) 20% at the Zürich location, starting 01.12.2025, permanent.

Your responsibilities
- You take care of customer concerns and complaints and develop quick and confident solutions.
- You ensure comprehensive and competent advice in the assortment and service area, covering both our offline and online offerings.
- You place webshop orders for our customers via tablet, creating a unique, comprehensive shopping experience.
- You are the contact point for e-shop pickups and e-shop returns.
- You are an expert for our Manor World Mastercard and our loyalty programs.
- You perform general administrative tasks in the back office.

Your profile
- Ideally, you have completed basic training in retail or commercial fields.
- You have experience in a comparable role, preferably in customer service.
- You are a communicative personality and enjoy interacting with different stakeholders.
- You can handle a high customer frequency and keep an overview even in hectic situations.
- You are a team player and value a neat appearance and exemplary manners.
- You have good IT skills and are proficient in common office applications.
- You speak fluent German and preferably have knowledge of another national language.
- You have a clean debt collection and criminal record extract.

Manor AG, headquartered in Basel, is the Swiss market leader in the department store sector with a market share of around 60 percent. The company employs around 6,800 people and trains about 200 apprentices annually. Manor AG operates 65 department stores, 25 Manor Food markets, 23 Manora restaurants, and 3 distribution centers.