Helsana Versicherungen AG
Lausanne & Homeoffice
Customer Manager (m/f) 80-100%
- 09 October 2026
- 80 – 100%
- Permanent position
- French (Fluent)
- Lausanne & Homeoffice
About the job
To strengthen our Customer Management team, we are looking for an autonomous, precise and rigorous person. Do you enjoy contact with customers? In that case, we look forward to receiving your application.
Customer Manager (m/f) 80-100%
To strengthen our Customer Management team, we are looking for an autonomous, precise and rigorous person. Do you enjoy contact with customers? In that case, we look forward to receiving your application.
What awaits you
- Inform and advise our insured persons by telephone and at the counter of our agencies on various questions related to health insurance
- Handle administrative tasks and correspondence with our insured persons and healthcare providers
- Manage contract modifications and changes in our IT systems
- Contact our clients during targeted campaigns to ensure a high level of quality in customer relations
What we expect
- Required CFC-level training
- Experience in customer service and/or in the insurance sector
- Good command of French; good knowledge of a second language is an advantage
- Strong customer orientation and a good team spirit
- Enjoyment of telephony, administrative tasks and being comfortable with IT
Do you have any questions about the application process?
Laure Ansermoz laure.ansermoz@helsana.ch Job-ID: 34587
An employer of excellence
Helsana has received numerous awards in health promotion, recruitment quality and work-life balance.
