Customer Service Agent (m/f/d) 80-100%

About the job

Your area of responsibility

• create an excellent customer experience – our customers are close to our hearts
• first point of contact for all concerns of our players via chat, e-mail, and telephone
• answer questions about games or functions of our platform, deposits and withdrawals, bonuses, or the social concept
• ensure smooth and efficient business operations as a team player with friendly communication and flexibility
• close cooperation with internal and external departments
• communication in German, French, and English
• ensure very high customer satisfaction

What you bring

• a completed education (career changers also welcome)
• experience in customer service is an advantage
• a high level of customer and service orientation
• fast and uncomplicated communication via live chat, e-mail, and telephone
• team player spirit and good manners
• networked thinking and openness to new situations
• technical flair to easily operate different web-based tools and web browsers in parallel
• excellent oral and written German skills, very good French skills, English and Italian as well as other languages are an advantage
• high reliability and willingness to work evening and weekend shifts
• impeccable reputation (criminal and debt register extracts will be requested before contract conclusion)
• minimum age 18 years

What we offer

• varied activity in an extraordinary environment
• future-oriented corporate culture and modern infrastructure
• market-based remuneration, staff restaurant, and other fringe benefits
• collegial and multicultural team
• employee social club with regular events
• participation in health-promoting activities and other recognitions
• job-specific training opportunities