Product Support Specialist (SaaS Real Estate Platform) 50-100% (m/f/d)

Company Description

Wüest Partner is an innovative and independent service company in the real estate industry. Since 1985, we have been creating solid decision-making foundations through a combination of expertise, data, and digital solutions. Industry-leading with comprehensive services in the areas of valuation, consulting, data & analytics, products, software, and education to help our customers gain new perspectives and sustainable value creation.

Wüest Partner employs around 500 people as a group at 15 locations in Europe with headquarters in Switzerland. The group includes the subsidiaries Durable, Datahouse, QualiCasa, and Signa-Terre.

Job Description

Your Team and Your Mission

In the Data, Analytics & Technology (DAT) division, data analysis, modeling, software development, and real estate market research come together. Together, we pursue the goal of developing data-driven solutions that sustainably empower our customers in their daily decisions.

In this position, you will be part of our currently four-person customer service team, characterized by an open, appreciative atmosphere and close collaboration. With your enthusiasm for customer contact and your affinity for digital products, you contribute to providing our customers with a first-class service experience and ideally complement our dedicated team.

Your Tasks

• You are the first point of contact for our business customers and handle complex questions about our SaaS products – from technical support to methodological questions about real estate valuation models – via phone, email, and our ticketing system.
• You support demanding business customers from the segments of real estate agents, mortgage lenders (banks, insurance companies, mortgage brokers), as well as institutional real estate investors and developers.
• You take on a wide range of support tasks related to our licensed products and answer questions about real estate valuation, location analysis, and other topics.
• You independently perform administrative tasks related to software licenses (e.g., managing user logins, creating license agreements, organizing user training).
• You work closely with our product experts and participate in selected projects.

Qualifications

Your Profile

• You have a commercial and/or business qualification – either through completed vocational training or a corresponding (ongoing or completed) degree.
• You bring initial professional experience in the real estate industry (e.g., property management or sales) and want to actively contribute your knowledge to digital solutions.
• You are digitally savvy and ideally have experience in Technical Customer Service with modern software or platform solutions.
• Passion for direct customer contact, enjoyment of exchange, and a cooperative team attitude characterize you, because together we create real added value for our customers.
• You work precisely, structured, and reliably and keep an overview even with complex issues.
• You have very good knowledge of Office applications (Excel, Word, PowerPoint).
• Excellent German skills as well as good English and/or French skills complete your profile.

Additional Information

We Offer You

• First-class promotion of your skills with the Wüest Academy, mentoring, and external training opportunities.
• Ergonomically designed workplaces, an office in a prime location, and modern Apple work devices.
• A flexible annual working time model in full or part-time and mobile working (depending on position) with a combination of home office and office presence.
• Exciting and varied projects, personal responsibility, and promising career opportunities at Wüest Partner.
• A friendly and collegial team with trusting and appreciative collaboration and an open feedback culture.
• Company bike leasing, monthly benefits in kind, and company pension benefits.
• An attractive compensation package with a performance-related component that rewards your commitment, paid overtime, and valuable additional benefits.

Contact 

If you have any questions, Federica Arcella, Talent Acquisition & Development Lead, will be happy to assist you at federica.arcella@wuestpartner.com .

For personnel service providers: Only direct applications will be considered.

For data protection reasons, applications can only be accepted online.

We look forward to hearing from you! 

Wüest Partner