Customer Management Clerk (m/f) 80%-100%
Medifilm AG
Oensingen
Key information
- Publication date:22 January 2026
- Workload:80 – 100%
- Place of work:Oensingen
Job summary
Join our customer management team to support pharmacies in Switzerland. Enjoy a collaborative work environment with great benefits.
Tasks
- Assist pharmacy customers in French and German via phone and written communication.
- Manage our ordering and administrative software used by pharmacies daily.
- Collaborate with quality management on error handling for patient safety.
Skills
- Pharmaceutical assistant training or experience in the health sector.
- Fluent German (B2+) and preferably French language skills.
- Strong technical skills and proficiency in Office 365.
Is this helpful?
What you can achieve
- Support the customer management team in servicing our pharmacy customers (by phone/writing) in French and German
- You manage our order and administration software, which our pharmacy customers use daily
- Live our high quality standards together with quality management in handling error reports; all in the interest of patient safety
- You support the team in planning and implementing the demanding
- Holiday planning (You will be surprised how many small and large holidays we have in Switzerland)
What you bring with you
- Training as a pharmaceutical assistant, druggist, or experience in the pharmaceutical/healthcare sector
- German at native or very good level (B2+), French skills are an advantage
- Confident handling of Office 365; you are technically and digitally very savvy
- Enjoy customer contact (customer service, customer support) and communication
- High willingness to learn, commitment and openness to new topics
- Team-oriented, helpful working style as well as reliability and diligence
5 weeks vacation, with the possibility to buy up to 10 additional vacation days or take unpaid leave
Pension fund with advantageous premium distribution - about 2/3 are covered by us
Various discounts in our pharmacies and with other top brands
Expand skills through funded and supported training and further education as well as internal development opportunities
Family-friendly with 16 weeks maternity leave (100% of salary) and 20 days paternity leave (100% of salary), as well as participation in child funds
Registered shares at preferential prices - not only engage professionally for Galenica but also invest
Mobile and flexible working in agreement with the team
