Domicil Bern AG
Bern
12 hours ago
Specialist Counseling Center Concara Contact Center 80%
- 04 March 2026
- 80%
- Bern
Job summary
Join Concara Group as a 2nd Level Support Specialist! Enjoy a dynamic work environment and great opportunities.
Tasks
- Handle complex inquiries from individuals in 2nd Level Support.
- Coordinate onboarding processes to ensure a smooth start for clients.
- Collaborate with teams to enhance consulting services and processes.
Skills
- Degree in social work or related fields; expertise in interRAI LTCF.
- Strong communication and coordination skills are essential.
- Decision-making skills for assessing care needs and levels.
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About the job
Your Tasks
You take on more demanding inquiries from people seeking advice in 2nd level support and apply your expertise specifically by phone, in writing, and in person. You handle professional triage and efficient processing of new entries, conduct initial assessments, record concerns precisely, and initiate the appropriate next steps. You place great importance on careful documentation and ensure that the flow of information always works smoothly.
An essential part of your task is coordinating between internal and external offices, ensuring that relevant services are mediated and cases are passed on seamlessly. In addition, you actively design and coordinate a professional, transparent, and efficient onboarding process to enable new customers an optimal start.
You ensure that free UP places are filled promptly and according to demand and work closely with customer and family care as well as nursing management. You also actively contribute to the further development of counseling services and internal processes to continuously improve quality and efficiency.
Your Profile
- Education at tertiary level (FH, HF, DNII, AKP, PsyKP, KWS)
- Completed training in social work
- Expert knowledge in interRAI LTCF
- Sound knowledge and experience in health and social services in long-term and/or acute care as well as in transition processes
- Strong counseling, communication, and coordination skills
- Decision-making competence to assess care needs and care levels
Your Benefits
- Financial and/or time support for internal and external training and further education
- Competent, committed, and collegial team
- Versatile and challenging activity in an exciting and dynamic environment
- Appreciative corporate culture and value-oriented leadership culture
- Working hours from Monday to Friday without weekend shifts
Choose an Excellent Employer
Do you have questions?
Corinne Pfister, Team Leader Concara Contact Center, will be happy to provide information at Tel. 031 388 50 50.
Spitex Bern and Domicil have joined forces under the umbrella of the non-profit Concara Group. With over 2000 employees, we are jointly committed to integrated all-round care, both inpatient and outpatient and at home.
At Concara Services AG, we provide various services across all operating units of the Concara Group, implement support processes, and provide professional support.
