Junior Customer Engagement Manager (m/f/d) Finance & Insurance | 100% | Hybrid working model | Zurich

Company Description

The SMG Swiss Marketplace Group is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with future-oriented products.
We operate in the areas of real estate, automotive, general marketplaces as well as finance & insurance and live our values: Better Together, Aim High and Act Responsibly.

Job Description

Your Mission

As a Junior Customer Engagement Manager, you are part of our engagement team and work closely with the Lead Customer Engagement.
You support lifecycle and retention marketing across our brands FinanceScout24 and Moneyland and help plan and implement digital marketing campaigns.
This role offers a great balance of responsibility and support: You gain practical experience in marketing automation, segmentation, and cross-channel engagement.

Your Tasks

Newsletter & Campaign Management

• Set up campaigns in our Customer Data Platform (Bloomreach) and send them - focusing on quality, accuracy, and timely delivery.
• Support the newsletter roadmap – from conception to implementation – and bring creative ideas to inspire our target groups.
• Coordinate with product and marketing teams to support larger, cross-brand campaigns.
• Expand engagement activities to other marketing channels such as social media, programmatic display, and SEA - in collaboration with our marketing specialists.
   

Use Cases & Automation Initiatives

• Monitor and manage automated email flows for both brands: test, maintain, and optimize existing journeys.
• Create new automated use cases.
• Help expand marketing and transactional use cases, including cross-departmental and cross-divisional collaboration.
   

Global Engagement & Growth Initiatives

• Support new engagement initiatives in close collaboration with internal and external stakeholders.
• Contribute to cross-brand projects and further engagement optimizations.
• Assist in implementing personalization and AI-powered engagement features.
   

Content & Reporting

• Create and proofread campaign texts in collaboration with our content manager and editors.
• Track newsletter KPIs and prepare campaign reports to identify improvement opportunities.
• Support the creation of presentations for internal stakeholders.

Qualifications

What You Bring

We are looking for a motivated and cooperative personality eager to learn and grow in digital marketing and customer engagement.

• German is mandatory.
• Fluent English is required; French is an advantage.
• Creative and curious - always looking for new ways to reach and inspire users.
• Team-oriented - you enjoy working with others and learning from experienced colleagues.
• Organized and detail-oriented – able to manage multiple small projects simultaneously.
• Analytical - you can interpret campaign results and performance metrics.
• Proactive and eager to learn – with a practical, "hands-on" mentality.

Ideally, you have some initial experience in email or CRM marketing.
Tool experience is a plus, but we will of course support you in learning.
 

Additional Information

What We Offer You 🤝

• 6 weeks of vacation (with the option to buy up to 10 additional days)
• 40-hour workweek
• 18 weeks maternity leave and 6 weeks paternity leave. Also applies in case of adoption.
• Flexible working models (work-life balance is very important to us)
• Access to platforms for mental health, well-being, and counseling
• Half-fare travelcard for public transport and 1st-class train travel between SMG locations in Switzerland

Recruitment Process 📆
We believe recruitment is a mutual encounter where both sides get to know each other.
Here is what to expect in the interview process:

• Video call with recruiting team (30min)
• Video call with hiring team (60min)
• Case study and team fit meeting (90min)

Apply Now
Send us your meaningful resume and any additional documents that show us why you are perfect for us.
We look forward to getting to know you!
👉 Send your CV and communications in English 👈


For this position, you must already reside in Switzerland and have a valid work permit.


Diversity at SMG 🌍
At SMG, we value diverse perspectives and believe in the potential of every individual. We welcome applications from people with various backgrounds – even if you do not meet all the requirements. Together, we develop skills, appreciate differences, and create impact.

#LI-Hybrid

About Us

SMG Swiss Marketplace Group AG is a pioneering network of online marketplaces and an innovative digital company that simplifies people's lives with future-oriented products.

SMG Swiss Marketplace Group AG offers customers the best tools to support them in important life decisions. The portfolio includes real estate ( ImmoScout24 , Homegate , Flatfox , alle-immobilien.ch ,  Immostreet.ch , home.ch , Publimmo , Acheter-Louer.ch , CASASOFT , IAZI ), automobiles ( AutoScout24 , MotoScout24 ), general marketplaces ( anibis.ch , tutti.ch , Ricardo ) as well as finance & insurance ( FinanceScout24 , moneyland.ch ).

Disclaimer / Note for Agencies

SMG Swiss Marketplace Group AG primarily works directly with applicants. We do not accept unsolicited resumes or candidate profiles from recruitment agencies unless we have explicitly requested their support for specific positions.
All submissions without prior request by our Talent Acquisition team will neither be considered nor acknowledged.
We thank recruitment agencies for their understanding and cooperation in adhering to this policy.