Supervisor Spa Reception (m/f/d)

About the job

• Co-responsibility for the smooth spa operation including quality, hygiene, and safety standards as well as daily inspection of the spa area

• Leadership, motivation, and coaching of the spa team as well as onboarding of new employees and representation of the Spa & Recreation Managers / Assistant Spa Managers

• Ensuring excellent guest satisfaction through professional care, service recovery, and active recommendation of offers and experiences

• Monitoring bookings, spa reservations, and membership management including billing, promotions, and in-house marketing

• Inventory and cost control such as stocktaking, goods usage control, and ordering

• Implementation and control of all spa standards and SOPs as well as close cooperation with other hotel departments and participation in relevant meetings

• Completed commercial or hotel management training as well as at least 2 years of experience in a comparable position

• High affinity for spa & recreation as well as strong quality and service awareness

• Strong leadership and motivational skills for team development

• Strong social skills, resilience, and professional appearance as a role model

• Very good German and English skills, additional languages advantageous

• Workplace in a region with very good quality of life and high recreational value
• Various discounts in the Andermatt region
• Attractive accommodation conditions in Swiss Deluxe Hotels & Orascom Hotels
• 50% discount in our F&B outlets as well as family & friends rates
• Up to 50% financial support for further training and language courses
• Provided and free cleaned work clothing