Escalation Manager (all) 80-100%

Are you ready to contribute to a large and strong community to improve together? Then join us and become part of the central escalation point to support our customers and partners in difficult situations and ensure smooth operations.
In the "Support & Education" department, you are jointly responsible for accompanying and handling urgent customer concerns, as well as ensuring compliance with processes both internally and externally. We assess the criticality of cases as a team and bring them to a successful conclusion with a high sense of responsibility for ourselves and our customers. Join our team and discover the opportunities to contribute professionally and substantively at Finnova.

• hectic and tricky situations in which you thrive and act as a calm interface between the specialist teams (with the customer or internally)
• accompanying escalations to the end and initiating measures to resolve them sustainably
• the proactive handling of incidents and independent monitoring as well as clarifications
• working independently as your hallmark
• a diverse range of tasks with high dynamics

• with your completed commercial training
• with your solid process and banking knowledge to appropriately assess incidents
• with your confident and practiced communication across all levels with internal and external contacts
• even more so if you already have IT knowledge
• with your quick comprehension and integrity
• through your language skills in German (level C2) as well as at least B2 in English and ideally speak French