Customer Advisor Mutations International & Application Processing (a) 80-100%

Customer Advisor Mutations International & Application Processing (a) 80-100%

Do you enjoy communicating with customers as well as working carefully and precisely? Do you like to show your commitment in a collegial environment? Then Annamaria looks forward to meeting you and perhaps soon welcoming you as a Customer Advisor Mutations & Application Processing (a) in her 11-member team.

What to expect

• Handling complex mutations (mainly cross-border commuters, international) as well as drafting standard and individual correspondence via various channels
• Recording and processing insurance applications via internal and external channels as well as handling and coordinating customer complaints
• Providing telephone and written information on general insurance questions, benefit topics, products and services
• Collaborating with various interfaces such as International Customer Service or Field Service

What you bring

• Completed commercial vocational training or comparable further education with a commercial background
• Initial practical professional experience preferably in internal service or customer service of an insurance company
• Sound knowledge of MS Office (Word, PowerPoint, Excel), certification as an insurance intermediary VBV desirable or willingness to obtain it
• Confident German, good French skills (good reading comprehension), further foreign language skills desirable
• Committed, team-oriented personality with an efficient working style

Do you have questions about the application process?

Lukas Rätz HR Consultant 058 340 62 14 lukas.raetz@helsana.ch LinkedIn Job ID: 34555

Outstanding Employer

Helsana is repeatedly recognised in the areas of health promotion, recruiting quality and work-life balance.