AXA Versicherungen AG
Winterthur
10 hours ago
Customer Service Representative: Contact Center Personal Insurance 80-100%
- Publication date:16 December 2025
- Workload:80 – 100%
- Place of work:Winterthur
Job summary
Join AXA, the leading insurer in Switzerland, and thrive! Enjoy a supportive work environment with great opportunities.
Tasks
- Handle customer inquiries about occupational pensions and insurance solutions.
- Respond to clients via email and digital channels like WhatsApp.
- Collaborate with teams to enhance customer satisfaction and streamline processes.
Skills
- Commercial education or equivalent required; experience in social insurance preferred.
- Fluent in German; strong French or Italian skills are a plus.
- Proficient with digital tools and MS Office; structured and proactive work approach.
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About the job
Join AXA, Switzerland's leading insurance company - as
Your Contribution
Your Contribution
- You handle telephone inquiries regarding occupational pension plans, life, accident, and daily sickness benefits insurance and process them solution-oriented
- You respond to customer inquiries via email as well as through digital channels such as WhatsApp and iMessage
- You professionally forward consultation and offer requests and handle complaints in a solution-oriented manner. You contribute to the continuous optimization of our processes – with the goal of continuously increasing customer satisfaction
- You work closely with other departments to handle concerns efficiently and holistically
Your Skills and Talents
Your Skills and Talents
- You have completed commercial training or an equivalent qualification
- You bring professional experience in the social insurance sector (knowledge of occupational pension plans is an advantage)
- You communicate confidently in German and have very good French or Italian skills, both spoken and written
- You enjoy working with digital tools and are proficient in using MS Office products
- You work in a structured manner, quickly recognize connections, and approach tasks proactively
- You are a team player, resilient, and have a strong customer and service orientation
Apply now!
Motivation letter? We do without it. Instead, we look forward to your answers to our short questions about the position in the online application tool.
For data protection reasons, only applications submitted via the online application link will be considered.
About AXA
Every success story begins with believing in yourself.
As AXA, we see ourselves as a partner who stands by your side and believes in you. That is why we challenge and promote you and proactively show you opportunities for your future. We encourage you and offer you freedom so that you can combine the things that are important to you. Together with your commitment and your individual contribution, this becomes a forward-looking partnership. For you, for us, and for our customers. And not just for the moment. But in the long term.
Write your own success story with us now. Know You Can.
