Customer Service Technician (m/f/d) 80 - 100%
Oberbipp
Key information
- Publication date:29 July 2025
- Workload:80 – 100%
- Place of work:Oberbipp
Job summary
Join Serco Landtechnik AG, a leading Swiss agricultural technology company. Enjoy a dynamic work environment with great benefits.
Tasks
- Provide active support in digital technologies and steering systems.
- Process warranty claims with personal handling and problem-solving.
- Conduct training for partners and customers as directed by management.
Skills
- Technical background in machinery or similar field is required.
- Fluent in German or French with knowledge of the other language.
- Strong problem-solving and customer service skills required.
Is this helpful?
- Active support in the field of digital technologies & steering systems
- Warranty processing through active personal handling and problem solving at dealers on site
- Monitoring of warranty processing regarding deadlines and compensations according to the guidelines of Serco Landtechnik AG
- Processing of technical customer service cases as directed by the head of customer service
- Technical support for dealers and customers
- Document procurement for individual inquiries for the homologation of CLAAS products in consultation with the person responsible for homologations
- Conducting training for dealers and customers as directed by the head of customer service and the team leader of customer service CLAAS
- Basic training as an agricultural machinery, construction machinery, or truck mechanic or other technical training
- Further training as a diagnostic technician, master, technical merchant, or similar
- Native language German or French with good knowledge of the other language
- A versatile and exciting activity in a growing and dynamic environment
- An open, honest, and down-to-earth corporate culture
- High personal responsibility and development opportunities
- Very good social benefits and attractive employee advantages
- Modern infrastructure and an open workplace
- Individual and targeted further training opportunities
- At least 25 days of vacation
Serco Landtechnik AG is a leading Swiss agricultural technology company and sells tractors and agricultural machinery from major manufacturers such as CLAAS, Fliegl, Trioliet, Carré, Agrifac, as well as its own brands. Agricultural technology is our passion. We value a high level of service readiness so that our customers can fully exploit the potential of their top technology.
Curious about what benefits await you as a customer service technician with us?
For further information about the position, Simon Ackermann, head of customer service, is available at 058 434 07 32
Interested? We look forward to your application by clicking on "Apply now".
If you have questions about the application process, Simone Voisin, HR Serco Suisse, will be happy to provide you with information at 058 434 07 06.
