Service Manager IT Infrastructure (80%-100%)

About the job

Service Manager IT Infrastructure (80%-100%)

Our program is called: Full throttle on digitalization.

SVA Zurich is on the path from a classic service desk organization to a modern and controlling IT. As Service Manager IT Infrastructure (focus on network), you are responsible for the setup, operation, and targeted further development of our server infrastructure, partner management, and cross-departmental projects.

Your role and your tasks.

Network & Telephony

Responsibility for operation, monitoring, and further development of the network and telephony infrastructure (LAN, WAN, WLAN, CTI, VPN)

Ensuring availability, performance, security, and compliance of network systems

Creation and maintenance of documentation, monthly service reporting, and continuous optimization of operations

Analysis and resolution of faults and performance issues including 2nd and 3rd level support

Ensuring compliance with SLAs with external service providers and vendors

Ensuring compliance with IT service management processes (e.g., incident, change, and problem management)

Leadership and optimization of the CAB (Change Advisory Board)

Server management

Operation, administration, and continuous monitoring of system performance, capacity, and availability

Ensuring backup, recovery, and disaster recovery processes

Analysis, troubleshooting, and sustainable resolution of infrastructure and performance issues

Automation of infrastructure processes and deployments

Management and coordination of external IT providers, hosting partners, and managed services

Monitoring and compliance with service level agreements (SLA) as well as escalation management towards service providers

Participation in infrastructure projects, migrations, and architecture developments

Projects & collaboration

Planning, coordination, and implementation of IT service projects in the network and telephony area

Taking on partial project responsibility (analysis, design, implementation, handover to operations)

Technical interface between departments, IT, and external service providers

Your parameters convince us.

• Completed higher education in computer science (HF/FH) or comparable qualification
• At least five years of professional experience in network, infrastructure, or IT service management
• Further training in the IT field with recognized certificates (e.g., ITIL V4, Cisco, IT service management or infrastructure)
• Very good knowledge in ICT service management: methods and standards, SLAs, and BCM
• Windows and Linux servers as well as server virtualization
• Network technologies (LAN, WAN, WLAN, CTI, VPN)
• IT security and network security
• Independent, structured, and responsible
• Analytical, solution-oriented, and decisive
• Communicative and a team player – also across organizational boundaries
• Interest in modernization, automation, and continuous improvement
• Enjoy actively shaping an IT organization

Further information

SVA Zurich is the competence center for social insurances. It is one of the top employers in the canton and is within walking distance of Zurich main station. The fact that our more than 1000 employees are above-average satisfied has good reasons: a meaningful activity, flexible working hours, home office, and good social benefits. Would you like to contribute and develop yourself in an appreciative and open corporate culture? Welcome to SVA Zurich.

Don't know SVA Zurich? It's high time to get to know us: http://www.svazurich.ch/erleben

Our HR specialist, Edith Steuble, 044 448 58 43, will be happy to provide you with further information.