Collaborator for the ICT Service Desk

09 March 2026
100%
Permanent position
Chur

About the job

Together for Graubünden
The only trilingual canton in Switzerland is a multifaceted canton in terms of economy, culture, and politics. With 7106 km², Graubünden is the largest canton in Switzerland and with 150 valleys, 615 lakes, 140 holiday resorts, and countless days of sunshine per year, it offers a high quality of life. The cantonal administration of Graubünden is just as diverse as our region.

Collaborator for the ICT Service Desk

IT Office | 60–100% | Chur

Are you ready to help develop the digital transformation? As a service and competence center for IT of the cantonal administration of Graubünden, we support our service points with a secure basic infrastructure and progressive applications. Together with you, we advance the digital transformation of the canton of Graubünden.

The IT customer service is exactly your thing! Therefore, as the IT Office, we are looking immediately or by agreement for a collaborator for the ICT service desk.

Your field of responsibilities

You respond to support questions and fault reports via various input channels
You forward the more complex cases with a clear error description to second-level support
You analyze and solve problems and document your steps in an understandable way
You keep track of your support requests and ensure they are completed accurately
You prepare and maintain clear descriptions for customers as well as documentation for the team

What we expect from you

Education or further training in IT or several years of experience in first-level support
Strong orientation towards customer needs and services
Good knowledge of Microsoft Office products
A structured, team-oriented, and solution-focused working style
Good spoken and written German skills

We look forward to receiving your online application and getting to know you.

Do you have questions? Then feel free to contact us.

Roman Aebli, ICT Customer Service Manager: 081 257 30 95
Heinz Patt, Personnel Manager: 081 257 31 71

We only accept direct applications – we do not consider applications from agencies for job placement.

Application deadline: March 26, 2026