Customer Care Agent (m/f/d)
Key information
- Publication date:27 August 2025
- Workload:100%
- Contract type:Unlimited employment
- Place of work:Wil
Job summary
Join a successful family business as a Customer Care Agent! Enjoy a supportive work environment and attractive employment conditions.
Tasks
- Communicate with customers and partners via phone and email.
- Manage daily operations, scheduling, and service technician tasks.
- Handle administrative tasks and maintain customer data accuracy.
Skills
- Background in business or relevant experience required.
- Excellent verbal and written communication skills in German.
- Experience in complaint management and SAP knowledge is a plus.
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Customer Care Agent (m/f/d)
- Customer Service / Technical Service
- 9500 Wil
- Switzerland
Your main activities:
- You are in contact with our customers and partners by phone and email
- You are also responsible for daily business, daily planning, and optimal utilization of service technicians
- You also take on administrative and organizational tasks in the back office
- You maintain and update customer master data to ensure accuracy sustainably
- Varied and responsible tasks in a collegial and helpful team
- Hub function with extensive decision-making authority
- Successful family business with informal culture
- Attractive employment conditions
- Basic training in commercial field or equivalent experience
- Experience as a call center agent (outbound/inbound, front office, etc.) is an advantage
- Excellent communication skills orally and in writing in German
- Experience in complaint management
- Very resilient even in hectic situations
- SAP knowledge is an advantage
Recruiting, Nicole Hensel (HR Assistant)
General Wille-Str. 201, 8706 Feldmeilen
Phone +41 (44) 925 62 19
