Team Lead Software Services (m/f/d)

About the job

Where do people love what they do and excel at it? At Swisslog, of course! Our teams are the heart of a globally leading data- and robot-controlled company that harnesses the power of technology to shape the future of intralogistics. The result? We deliver performance and efficiency for our customers worldwide, giving them the decisive advantage in their markets.

Short Facts

Buchs AG, Switzerland

Swisslog, on-site - company location

Permanent position

Job Description

• In this role, you lead one of the Swiss Software Services teams and are responsible for the continuous improvement of the services.
• You lead and develop a dedicated team of around 23 employees. In operational management, you are supported by experienced support group coordinators and project managers as well as the project management department head. Personnel planning and recruitment are also part of your responsibilities to fulfill tasks and goals.
• You bear operational responsibility for the team, including resource planning, compliance with Service Level Agreements (SLA), escalation management, and ensuring quality and efficiency.
• Planning and adherence to the segment and cost center budget also fall within your area of responsibility (P&L responsibility).
• You implement the Customer Service Software strategy and ensure the core business.
• You maintain regular communication with internal stakeholders (Account Management, Case & Contract Management, support groups, etc.).
• You determine which competencies, capacities, processes, and methods are necessary to deliver the defined services.

Applicant Profile

• Completed studies in mechanical engineering, electrical engineering, business informatics, computer science, or similar fields
• Experience/training in industrial software (upgrades, updates, migrations, change orders, etc.)
• Leadership experience (team leadership or larger project teams) in a technical field
• Experience in P&L and cost center management or proven experience in financial management
• Solid knowledge of products and applications in industrial/warehouse process automation
• Experience with software and service tools (Library, SAP, Salesforce and CRM4Service, etc.)
• Convincing, consistent, and open communication with various stakeholders
• Ability to interact with international teams and different cultures
• Fluent German and English skills, ideally additional languages

Major brand customers

Great team spirit

Modern work environment

Pension fund

Our promise to you

Swisslog is a world full of opportunities. With us, you shape the future of intralogistics with data- and robot-controlled automation solutions. This creates exceptional added value for our customers.

Join us on this journey and become part of a global company proud of its Swiss roots. As a global company, we look forward to the opportunities available to everyone in the Swisslog family. Ignite your potential in a team united by passion and driven by the OneSwisslog team spirit.

About Swisslog

Swisslog shapes the future of intralogistics. As part of the KUKA Group, we work on the latest technologies reinventing the world of logistics. We are a team of 3,000+ experts from 50 countries serving some of the largest and most exciting brands worldwide. Together, we implement smart and innovative approaches, including flexible data- and robot-controlled automation solutions that transform the supply chain. Join our team and share your unique perspective.

Come on the journey with us!

If you believe a career at Swisslog could be right for you, we would love to hear from you. We look forward to your application!