ICT Service Desk Specialist (a) 80 - 100 %

• you are the first point of contact for fault reports, questions and change requests from system users and record them in a structured manner in the ticketing system 
• you independently analyze and process requests and faults, answer application questions and resolve a large part of the cases independently, also by means of remote analysis  
• you document more complex concerns and forward them to the responsible specialist departments 
• you monitor requests, problems and incidents until the final solution and maintain fault statistics 
• you proactively inform system users about faults and reports 
• you take responsibility in IT asset management as well as tasks in license management 

• you have several years of practical experience in the ICT Service Desk 
• you have very good IT user and system knowledge and work confidently in the Microsoft 365 environment
• you have experience in IT asset and software license management 
• you work confidently with ticketing systems and follow up requests properly 
• you have ITIL process knowledge; an ITIL certification is an advantage 
• you recognize connections, set priorities and act as a central interface in IT operations 
• you can express yourself in German both orally and in writing 

Aleksandra Pavic
Talent Sourcer
career@chmedia.ch
We do not accept applications from recruitment agencies for this position.