Teleoperator for the Telephone Reception Center

Administration

Teleoperator for the Telephone Reception Center

To complete its team, the Directorate of Construction, Engineering, Technical and Security (CIT-S) of the CHUV is looking for a teleoperator at 80% for the Telephone Reception Center (CAT).

The starting date is scheduled for April 1, 2026, or to be agreed upon.

Context

The Lausanne University Hospital (CHUV) is one of the five Swiss university hospitals. Thanks to its collaboration with the Faculty of Biology and Medicine of the University of Lausanne and EPFL, it plays a reference role in the fields of medical care, research, and education.

The Directorate of Construction, Engineering, Technical and Security (CIT-S) carries out essential operational, maintenance, construction, and security missions on a real estate portfolio of more than 40 buildings on the main hospital site.

Open 7 days a week, the Telephone Reception Center (CAT) is a key contact point of the institution. It ensures the internal and external telephone reception of the CHUV and actively participates in managing sensitive situations and major events.

Mission

• You manage and direct internal and external telephone calls of the Reception Center
• You handle alarms and trigger alert procedures in case of major events
• You perform administrative tasks related to the activity of the Telephone Reception Center
• You ensure strict compliance with institutional procedures and directives.

Profile

• You hold a CFC diploma as a telephone operator, commercial employee, or an equivalent qualification
• You have professional experience in a similar position, ideally in a medical or hospital environment
• You are dynamic, comfortable in contacts, and have an excellent sense of welcome and service
• You demonstrate autonomy, discretion, and excellent priority management
• You know how to stay calm and take a step back in sometimes delicate situations
• You have perfect mastery of spoken and written French; knowledge of a second language is an asset
• You master common computer and office tools
• You are willing to work irregular hours (evenings, weekends, and public holidays) and to face psychologically demanding situations related to the hospital environment.

We offer

Becoming a collaborator of the Lausanne University Hospital means benefiting from:

• Top-notch social benefits and 20 days of paternity leave
• Regular salary progression adapted to responsibilities
• A 13th salary and 25 days of vacation per year
• A right to at least three days of training per year, with access to a varied offer within the CHUV Training Center and partner training centers of the State of Vaud
• Facilitated access to one of the 500 furnished apartments offered in the surrounding neighborhoods
• Social, cultural, and economic benefits offered to members of the H-Oxygène association
• Benefits offered within the mobility plan (discounts on public transport subscriptions, promotion of "Mobility" vehicles, and discounts on the purchase of electric bikes)
• Quality company restaurants in each hospital building with preferential rates.

Contact and application submission

Contact for information about the position: Ms. Anaëlle Le Bail, team leader of the telephone reception center, at 021 314 55 07

Since all our applications are processed electronically, we kindly ask you to apply exclusively online by clicking the APPLY button at the bottom of the announcement.

If you have difficulty applying, you can consult our procedure on how to apply online. If for technical reasons you cannot apply online, we invite you to contact our Recruitment Unit, which will assist you in your process, either by email at e.recrutement@chuv.ch or by phone at 021 314 85 70.

The CHUV applies the highest quality standards in its recruitment processes. Furthermore, committed to promoting diversity among our collaborators, we pay attention to different life paths and methods while working to ensure equal treatment and avoid any discrimination. We look forward to receiving your application.

We have preemptively informed placement agencies that applications submitted by them directly on our recruitment platform are not accepted and cannot be invoiced. Thank you for your understanding.